Kadince Kief
Thibodaux,LA
Summary
Background includes customer service, training and restaurant work in diverse environments. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
07.2019 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Taught proper procedures and strategies for success to new employees.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Swim Lesson Instructor
Mona Curole
05.2016 - 07.2016
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Taught daily swim instruction to students varying in ages and skill levels.
- Taught students pool and water safety guidelines.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
Education
No Degree - Counseling Psychology
Nicholls State University
Thibodaux, LA05.2024
Skills
- Health Codes Compliance
- Leadership Experience
- Staff Coaching
- Conflict resolution
- Product knowledge
- Health and safety compliance
- Time management
- Problem-solving abilities
- Customer service excellence
- Professional Demeanor
- Hospitality Service Expertise
- Attention to Detail
Certification
- Certified Barista Trainer, Starbucks - January 2023 and current
- Psychological First Aid (PFA), The National Child Traumatic Stress Network - November 2023
- ServSafe Food Handler, ServSafe - April 2017
Timeline
Barista Trainer
Starbucks
07.2019 - Current
Swim Lesson Instructor
Mona Curole
05.2016 - 07.2016
No Degree - Counseling Psychology
Nicholls State University
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