KADION BARTON
Hartford,US
Summary
Customer service specialist dedicated to exceeding expectations at every interaction. Skilled in timely and professional communication, relationship building, and business retention. Seeking a role to utilize education and experience for immediate organizational value.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Brightstar Healthcare Agency
10.2024 - 03.2025
- Assisted with daily living activities, promoting independence and dignity in personal care routines.
- Developed personalized care plans, ensuring alignment with individual health needs and preferences.
Customer Service Representative
American Airlines
02.2023 - 09.2023
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and adherence to service standards.
- Collaborated with cross-functional teams to streamline processes and improve customer satisfaction rates.
- Trained new hires on company policies, procedures, and customer service best practices.
Certified Nursing Assistant
St Marys Homes
03.2022 - 09.2022
- Assisted in implementing patient care plans under the supervision of registered nurses.
- Trained new staff on protocols, enhancing team competency and service delivery.
Caregiver/Home Health CNA
Companions and Homemakers
11.2018 - 08.2020
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Certified Nursing Assistant
St Marys Home
06.2019 - 03.2020
- Provided compassionate care and companionship to elderly clients, enhancing emotional well-being.
- Monitored vital signs and medication schedules, maintaining compliance with healthcare protocols.
- Provided compassionate care and assistance to patients with daily living activities.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
Sales Consultant
Verizon Wireless
10.2017 - 08.2018
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer complaints and inquiries in a timely manner.
- Participated in regular training sessions on new products, services, and industry trends.
Guest Service Call Center Agent
Ritz Carlton Hotel
02.2012 - 01.2014
- Run all Night Audit reports and report to Accountant
- Create Check In Packages
- Ensure high level of customer service is maintained at all times
- Answer and assist all incoming telephone callers to Front Desk lines
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
Night Auditor /Front Desk Agent
Ritz Carlton Hotel
06.2011 - 02.2012
- Assist customers over phone regarding store operations
Guest Service Call Center Agent
Ritz Carlton Hotel
03.2008 - 06.2011
- Worked with company systems such as Live Support and diligently completed all assigned tasks
- Customer Follow-up ensured that customers were satisfied with company products and services by doing follow-up calls
Education
I T Support Specialist - IT Support Specialist
Penn foster
Phoenix, Arizona07.2024
Some College (No Degree) - Quickbooks
Learning Center Cayman
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Penn Foster Online
Phoenix, ArizonaSome College (No Degree) - Pharmacy Technician
Penn Foster Career School
Scranton, PACertificate -
York Institute of Healthcare
01.2017
Accounting and Bookkeeping -
Community College of the Cayman Islands
01.2004
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Inbound and Outbound Calling
- Complaint resolution
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
- Account updating
- Data Entry
- Call Center Operations
- Customer Service
- Multi-Task Management
Certification
Life Insurance License
Certified Nurse aide License
Accounting and Bookkeeping
IT support specialist
Education
other,other
Timeline
Elderly Caregiver
Brightstar Healthcare Agency
10.2024 - 03.2025
Customer Service Representative
American Airlines
02.2023 - 09.2023
Certified Nursing Assistant
St Marys Homes
03.2022 - 09.2022
Certified Nursing Assistant
St Marys Home
06.2019 - 03.2020
Caregiver/Home Health CNA
Companions and Homemakers
11.2018 - 08.2020
Sales Consultant
Verizon Wireless
10.2017 - 08.2018
Guest Service Call Center Agent
Ritz Carlton Hotel
02.2012 - 01.2014
Night Auditor /Front Desk Agent
Ritz Carlton Hotel
06.2011 - 02.2012
Guest Service Call Center Agent
Ritz Carlton Hotel
03.2008 - 06.2011
Some College (No Degree) - Quickbooks
Learning Center Cayman
Some College (No Degree) - Hotel, Motel, And Restaurant Management
Penn Foster Online
Some College (No Degree) - Pharmacy Technician
Penn Foster Career School
Certificate -
York Institute of Healthcare
Accounting and Bookkeeping -
Community College of the Cayman Islands
High School Diploma -
Penn Foster Career School
I T Support Specialist - IT Support Specialist
Penn foster
Similar Profiles
Claudette WorwaClaudette Worwa
LPN Field Nurse at Brightstar Healthcare AgencyLPN Field Nurse at Brightstar Healthcare Agency
Tyler StewartTyler Stewart
Home Health Aide at Brightstar Healthcare AgencyHome Health Aide at Brightstar Healthcare Agency
Larissa FuscoLarissa Fusco
Field Specialist Home Health Care Aide at Brightstar Healthcare AgencyField Specialist Home Health Care Aide at Brightstar Healthcare Agency
Lori LushLori Lush
Registered Nurse, Rehabilitation at Owensboro Health Regional HospitalRegistered Nurse, Rehabilitation at Owensboro Health Regional Hospital
SHERRIE TOLERSHERRIE TOLER
Merchandiser at Frito-LayMerchandiser at Frito-Lay