Kadri Yusif
Summary
Twenty years of experience in multiple business areas within IT / telecommunication and networking industry. Skilled in diverse installation, maintenance, and repair tasks across various industries. Possess hands-on experience in troubleshooting complex issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Improved operational efficiency and equipment longevity through proactive maintenance strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Full-service installation and maintenance technician
3B2 Solutions Service
04.2017 - 09.2024
- Company Overview: Point-of-Sale solutions for the multi-unit retail operator
- Full-service installation and maintenance for multi-vendor POS systems, including terminals, flat screens/monitors, signature capture and verification devices, printers and credit card processing terminals
- QSR (KDS installation and maintenance)
- Re-imaging of POS
- Installation and maintenance of network switches, Routers, Wireless APs
- Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks
- Cable pulls and jack termination
- Respond to customer calls in accordance with an established Service Level Agreement (SLA)
- Troubleshoot, diagnose, and repair units at the customer site
- Provide on–call emergency service when needed
- Provide general customer service on the phone and in person
- Utilize help desk ticketing system to document and track work on issues and assignments
- Manage company inventory of parts required to maintain customer equipment
- Point-of-Sale solutions for the multi-unit retail operator
Field Technician
CrewForce
05.2016 - 03.2017
- Install and maintain various Communication Systems including Avaya, NEC, Alcatel Lucent
- Migration from a traditional telephony system to a hybrid digital/IP telephony network for VoIP
- Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks
- Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components and associated equipment
- Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications
- Cable pulls and jack termination
- Install cable run for AP, cable termination, testing and documentation
- Testing and customer/staff training for system use
Field Technician
CWC Global
07.2014 - 07.2015
- Managing telecommunications infrastructure installations for IP Telephony and data networking, Wireless networking including DAS, IP DECT and microwave
- DAS deployment and implementation for in-building coverage solution GSM/LTE
- Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks
- Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment
- Test repaired, newly installed, or migrated/updated equipment to ensure that it functions properly and conforms to specifications
- Install cable run for AP, cable termination, testing and documentation
Education
BSc - Cybersecurity
Columbia Southern University
05-2028
Associate degree - Telecommunication, Major in Digital Transmission
City & Guilds of London Institute
12.1996
Skills
- Deep knowledge of Central Office equipment
- PABX
- IP PABX
- IP PHONES
- POS Install repair and Maintenance
- Credit Card Automation systems
- TCP/IP
- Networking
- LAN
- WAN
- Ping
- Traceroute
- Telnet
- Switches
- Routers
- Proficient with MS Office
- Word
- Excel
- Power Point
- Visio
- MS Project
Certification
- Cisco Networking Badge
- Cisco Packet Tracer Badge
- Cisco Device configuration Badge
- ISC2 Cybersecurity Certified
Timeline
Full-service installation and maintenance technician
3B2 Solutions Service
04.2017 - 09.2024
Field Technician
CrewForce
05.2016 - 03.2017
Field Technician
CWC Global
07.2014 - 07.2015
BSc - Cybersecurity
Columbia Southern University
Associate degree - Telecommunication, Major in Digital Transmission
City & Guilds of London Institute
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<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD