Hugo Suarez
Pembroke Pines,Fl
Summary
Reliable and efficient Business Technician with 6+ years of demonstrated proficiency in the cable and technology industry. Bilingual professional with Leadership experience, remarkable work ethic, skilled at installation and troubleshooting procedures for wireless, coaxial and fiber internet connections. Proven experience providing customers optimal services options.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Technician: Certified CommTech 4 Installation & Service
COMCAST
07.2016 - Current
- Responsible for broadband installation and troubleshooting activities for voice, video and data services for residential and commercial customers. Completes field assessments, meets/exceeds company standards/metrics
- Performs installations and changes of service, while adhering to company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer.
- Completes all customer interactions as required. Installs and configures static internet protocols (IPs), as needed, on residential and business internet installations.
- Reviews all requested services with the customer in order to ensure understanding and agreement.
Supervisor, Installation & Service Field Operation
Comcast
Davie, FL
03.2024 - 03.2026
- Supervised daily operations to ensure adherence to quality and performance standards.
- Trained and mentored team members on customer service protocols and technical troubleshooting.
- Implemented process improvements that enhanced workflow efficiency and reduced service delays.
- Monitored key performance indicators to assess team productivity and operational effectiveness.
- Collaborated with cross-functional teams to address escalated customer issues and improve satisfaction rates.
- Conducted regular performance evaluations, providing constructive feedback to support employee development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Supervisor of Safety and Industrial Hygiene
ODEBRECHT Venezuela - Consorcio Linea II
Los Teques, Miranda
01.2011 - 01.2015
- Leading over 50 workers from local staff, and coordination of subcontractors, in surface and mining tunnels to guarantee the correct execution of different activities with the main purpose of safety procedures and accidents prevention. Only team on the project with 0 accidents for 4 consecutive years.
- Innovative project of transportation system, strengthening the subway network and the connection of suburban towns with the capital, Caracas
- Daily supply of personal protective equipment. Train staff for proper use
- Daily measurement of safe atmosphere in mining tunnel. Report of unsafe conditions and proper follow up
- Constant follow up of worker's health conditions
- Weekly inspection of machinery and work areas. Application of corrective actions
Safety and Security Specialist
DECMAR
Caracas, Venezuela
01.2008 - 01.2011
- Coordination of the correct execution of activities with the main purpose of accidents prevention
- Train and instruct new employees on safe execution of assignments
- Recordkeeping of accidents and application of corrective actions to avoid recurrence
- Conduction of weekly safety meetings and instruction in construction safety related topics
- Provision of personal protective equipment for workers and explanation of correct use and maintenance
Education
Associate of Science - Industrial Security and Hygiene Technician
Instituto Universitario de Tecnologia de Administracion Industrial -IUTA
Maracay, Aragua, Venezuela01-2002
Microsoft 365 Fundamentals - undefined
Microsoft, Coursera
03-2026
Skills
- Coaching, delegation, and empowerment
- Initiative and problem solving
- Emotional Intelligence
- Extreme attention to detail
- Ability to assess and evaluate hazards as well as communicating corrective actions
- Solid understanding of Comcast Central Division policies and procedures
- Critical Thinking
- Teamwork
- Conflict resolution
- Time management skills
Accomplishments
- Team Ambassador – Team Leader
- Top 5 Tech in Broward
- Excellence Award multiple times
- Master Tech in two occasions
- 3 times FPA
Certification
- Technical Leadership Fundamentals
- Can you lead without authority?
- The key to inclusive leadership
- Prepare the coach session
- Effective Collaboration Tools for All Leaders
- Leadership Essentials
- Feedback to feed forward: Learning Circle Resources for Individual Leaders
- Inclusive Leadership
- Sharing and Inspiring Vision
- LEAD Academy: New Leader Onboarding
- Fostering Inclusion with your team
- Developing a Feedback Mindset
- Leading through your identity to drive inclusion
- Support Tools for all leaders
- Coaching Conversations: Toolkit
- Approach Difficult conversations with Compassion and Respect Leader Deck
- Build High-Performing Teams in mixed work settings
Timeline
Supervisor, Installation & Service Field Operation
Comcast
03.2024 - 03.2026
Business Technician: Certified CommTech 4 Installation & Service
COMCAST
07.2016 - Current
Supervisor of Safety and Industrial Hygiene
ODEBRECHT Venezuela - Consorcio Linea II
01.2011 - 01.2015
Safety and Security Specialist
DECMAR
01.2008 - 01.2011
Associate of Science - Industrial Security and Hygiene Technician
Instituto Universitario de Tecnologia de Administracion Industrial -IUTA
Microsoft 365 Fundamentals - undefined
Microsoft, Coursera