Kadynce Mack
Hamburg,NY
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Tim Hortons Cafe & Bake Shop
08.2023 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
- Contributed to the achievement of company targets through consistent delivery of high-quality service.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Manager
Linstrom's Greenhouse
04.2020 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
Crew Member Team Leader
Ilio DiPaolo's
05.2022 - 08.2023
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Streamlined workflow for increased efficiency through regular process evaluations and adjustments.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
Education
High School Diploma -
Frontier Senior High School
Hamburg, NY06.2024
Skills
- Food Handling Safety
- Cooking
- Cleaning and Sanitation
- Food Handling
- Order Management
- Telephone Etiquette
- Menu Memorization
- Food Running
- Cash Handling
- Beverage Preparation
- Dishwashing
- Kitchen Equipment Maintenance
- Health Code Compliance
- Customer Engagement
- Product Promotion
- Adaptability
- Reliability
- Decision Making
Accomplishments
- Student of the Month 2021
Languages
Spanish
Elementary
Timeline
Crew Team Member
Tim Hortons Cafe & Bake Shop
08.2023 - Current
Crew Member Team Leader
Ilio DiPaolo's
05.2022 - 08.2023
Manager
Linstrom's Greenhouse
04.2020 - Current
High School Diploma -
Frontier Senior High School
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