Kaeiona Thorn
Pine Bluff,AR
Summary
Case manager with a background in behavioral health, social services, and client advocacy, experienced in coordinating care and supporting individuals across diverse needs. Skilled in assessment, person-centered planning, and connecting clients to medical, mental health, and community resources.
Overview
7
7
years of professional experience
Work History
Targeted Case Manager
Superior Senior Care
Pine Bluff, AR
01.2025 - Current
- Conducted thorough assessments of client needs, strengths, and barriers to develop individualized care plans
- Advocated for clients' rights and access to necessary resources by liaising with external agencies and organizations
- Monitored client progress regularly through home visits, phone calls, and meetings to evaluate the effectiveness of interventions
- Assisted clients in accessing appropriate medical care, mental health services, housing assistance programs, employment support, and other community-based resources
- Maintained accurate documentation of all client interactions and progress towards goals in compliance with agency standards
Behavioral Health/IDD Care Coordinator
Centene
08.2022 - Current
- Provide case management complying with Conflict Free Case Management rules.
- Provide health education and coaching to members tailored to issues identified within treatment and service plans
- Coordinate with various healthcare providers for diagnostics, ambulatory care, and hospital services.
- Assist members with social determinants of health including access to exercise and healthy food
- Provides education on waiver services, as well as participant rights and responsibilities.
- Facilitates person-centered planning.
- Assists participants in identifying appropriate service providers.
- Supports access to specialized assessments.
- Coordinates services with the participant's medical home.
- Arranges for additional Medicaid services.
- Monitors the participant’s care to ensure that services remain necessary and that the participant's health, safety, and well-being are maintained.
- Conducts in-person visits, phone calls, and reviews of service documentation.
- Identifies and reports critical incidents.
Social Work Intern
Mind Over Matter Counseling
11.2023 - 05.2024
- Provided individual therapy sessions to clients, utilizing evidence-based therapeutic techniques and interventions
- Conducted comprehensive assessments to identify client needs, strengths, and treatment goals
- Utilized cognitive-behavioral therapy (CBT) techniques to help clients challenge negative thought patterns and develop healthier coping strategies
Social Work Intern Student
The Salvation Army
Pine Bluff, AR
08.2021 - 05.2022
- Assisted with administrative tasks such as answering phones, coordinating files, and sorting mail.
- Gathered and provided information to coordinating agencies so that clients could receive the best possible guidance.
- Interview clients in shelter and create intervention plans
- Case management
- Coordinate, monitor, and advocate for services and link residents with community resources to ensure medical, developmental, emotional, and social needs of the residents are met.
Early Head Start Teacher
Community Services Office
Pine Bluff, AR
10.2020 - 08.2021
- Created written assessments of student performance based on observations in the classroom.
- Encouraged sensory development by exposing students to a variety of textures.
- Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors.
- Used play-based learning strategies, such as crafts and games, to provide a variety of learning opportunities
Long Term Substitute Teacher
Kelly Services
Pine Bluff, AR
10.2019 - 10.2020
- Kept accurate and complete records for students.
- Used assessments to figure out what each student's educational and social needs were.
- Created and implemented classroom routines to meet the needs of various students.
- Used proactive behavior modification and positive reinforcement strategies to keep students on task
Lead Cashier
Family Dollar
Pine Bluff, AR
12.2018 - 10.2019
- Used a point-of-sale system to enter orders, process payments, and issue receipts.
- Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
- Used special actions like discounts to resolve escalated customer disputes.
- Trained new team members on how to use the POS system, customer service strategies, and sales objectives
Education
Master of Arts - Social Work
Walden University
05.2024
Bachelor's - Social Work
University of Arkansas at Pine Bluff
Pine Bluff, AR05.2022
Skills
- Crisis intervention
- Discharge planning
- Care plans
- Assessments
- Behavioral health
- Case Management
Timeline
Targeted Case Manager
Superior Senior Care
01.2025 - Current
Social Work Intern
Mind Over Matter Counseling
11.2023 - 05.2024
Behavioral Health/IDD Care Coordinator
Centene
08.2022 - Current
Social Work Intern Student
The Salvation Army
08.2021 - 05.2022
Early Head Start Teacher
Community Services Office
10.2020 - 08.2021
Long Term Substitute Teacher
Kelly Services
10.2019 - 10.2020
Lead Cashier
Family Dollar
12.2018 - 10.2019
Master of Arts - Social Work
Walden University
Bachelor's - Social Work
University of Arkansas at Pine Bluff