SANDRA REINHARDT
Baldwinsville
Summary
Human services professional with over twenty-five years in case management and eligibility determination across diverse programs. Proven track record in collaborating with external agencies, ensuring client needs are met, and maintaining quality care standards.
Overview
40
40
years of professional experience
Work History
Targeted Case Manager
Helio Health
06.2021 - Current
- Provided case management services to clients seeking financial, legal, health care, employment, housing, vocational, and other support.
- Collaborated with outside agencies, including county probation and state parole offices, by delivering monthly progress reports on client status.
- Worked to effectively address and meet diverse needs of clients.
Income Maintenance Specialist
Onondaga Department of Social Services
07.2009 - 02.2021
- Reviewed and processed applications for applicants for Medicaid; made initial determination of categorical eligibility.
- Reviewed complex financial data in order to determine program eligibility; prepared and computed initial budget; advised applicants as to amount of assistance and informed them of their eligibility.
- Maintained equipment and facilities for Onondaga Department of Social Services.
- Conducted routine inspections to ensure safety and compliance standards.
- Assisted in developing maintenance schedules for efficient operations.
EISEP Case Manager
Huntington Family Centers, Inc.
01.2009 - 06.2009
- Determined financial eligibility for enrollment in Expanded In Home Service to the Elderly Program (EISEP), facilitating access to critical support for eligible seniors.
- Determined the amount of need by performing IADLs and requesting the appropriate amount of aide services to support individuals in living independently at home.
- Conducted client assessments to determine needs and develop tailored service plans.
- Coordinated with community resources to ensure clients received necessary support services.
- Managed case documentation and maintained accurate client records for compliance purposes.
EISEP Case Manager Supervisor
Catholic Charities of Syracuse
06.1997 - 12.2008
- Contracted with the Onondaga County Department of Aging and Youth.
- Monitored case files of contracted non-profit and home care agencies to ensure compliance with program guidelines.
- Managed daily functions to ensure clients received aide services and completed necessary paperwork for uninterrupted service.
Clerk
Social Security Administration
01.1987 - 10.1991
- I assisted the tele-typists with data entry, handled the incoming and outgoing mail for the entire office, assisted in creating and administering a quarterly wage verification system for public reporting, filing, assisted in processing new/replacement Social Security cards and completed additional secretarial duties.
- Processed applications for retirement benefits and disability claims efficiently.
- Assisted clients with inquiries regarding Social Security programs and services.
- Maintained accurate records and updated client information in the database.
Education
BSW - Social Work
SYRACUSE UNIVERSITY
Syracuse, NY05-2007
Associates - Human Services
Onondaga Community College
Syracuse, NY05-1998
Associates Degree - Computer Programming
BRYANT AND STRATTON COLLEGE
Syracuse, NY06-1992
Skills
- Excellent customer service
- Client advocacy
- Case management
- Crisis intervention
- Resource coordination
- Self-Motivated
- Eager to learn
- Work ethic
- Data analysis
Timeline
Targeted Case Manager
Helio Health
06.2021 - Current
Income Maintenance Specialist
Onondaga Department of Social Services
07.2009 - 02.2021
EISEP Case Manager
Huntington Family Centers, Inc.
01.2009 - 06.2009
EISEP Case Manager Supervisor
Catholic Charities of Syracuse
06.1997 - 12.2008
Clerk
Social Security Administration
01.1987 - 10.1991
BSW - Social Work
SYRACUSE UNIVERSITY
Associates - Human Services
Onondaga Community College
Associates Degree - Computer Programming
BRYANT AND STRATTON COLLEGE