Kael McDaniel
Urbandale,IA
Summary
Motivated detail-oriented individual with leadership qualities and a strong focus on decision-making. Experienced in training new staff and delivering exceptional results, ensuring high standards of service and operational excellence.
Dynamic team member with strong leadership qualities and outstanding decision-making skills. Proven ability to train new staff and enhance customer satisfaction by delivering high-quality service in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Detailer
S&C Automotive
Urbandale, IA
08.2024 - Current
- Trained new staff on proper detailing techniques and safety protocols to uphold company standards.
- Provided feedback on product effectiveness, contributing to continuous improvement in detailing services offered.
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
Team Member
Orange Leaf Frozen Yogurt
Urbandale, IA
08.2021 - 05.2023
- Delivered exceptional customer service, fostering a welcoming environment for guests.
- Operated and maintained yogurt machines, ensuring optimal functionality and cleanliness.
- Assisted in inventory management, tracking product levels to minimize waste.
- Trained new team members on operational procedures and customer engagement techniques.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction rates.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified merchandise for proper prices and labels.
Baseball Umpire
USSSA
Urbandale, IA
04.2021 - 08.2021
- Enforced game rules consistently to maintain fair play and sportsmanship.
- Collaborated with coaches and players to address concerns during games.
- Evaluated player actions and made accurate calls under pressure.
- Developed knowledge of league regulations and game mechanics swiftly.
- Demonstrated flexibility in adapting to varying game conditions and team dynamics.
- Provided constructive feedback to enhance overall team performance during games.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
Courtesy Clerk
Hyvee
Urbandale, IA
09.2020 - 03.2021
- Assisted customers with inquiries and product location to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure safety and accessibility.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Stocked shelves with merchandise, ensuring proper labeling and rotation for freshness.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collaborated with team members to maintain a well-organized and efficient work area.
Education
High School Diploma -
Urbandale High School
Urbandale, IANo Degree - Marketing
Iowa Lakes Community College
Estherville, IA08-2025
Skills
- Customer service
- Relationship building
- Teamwork and collaboration
- Leadership qualities
- Sales and marketing
- Social media expertise (help run Iowa State Club Baseball's Twitter)
- Time management
- Decision-making skills
Timeline
Detailer
S&C Automotive
08.2024 - Current
Team Member
Orange Leaf Frozen Yogurt
08.2021 - 05.2023
Baseball Umpire
USSSA
04.2021 - 08.2021
Courtesy Clerk
Hyvee
09.2020 - 03.2021
High School Diploma -
Urbandale High School
No Degree - Marketing
Iowa Lakes Community College