Summary
Work History
Education
Skills
Websites
Languages
Timeline
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Kael Sotelo

Kael Sotelo

Tucson,USA

Summary

SDR with 3+ years of experience in outbound prospecting, lead generation, and customer retention. Proven ability to build pipeline through high-volume outreach, qualifying leads, and booking meetings using Salesforce and HubSpot. Strong communicator with a track record of handling objections and driving consistent sales activity in fast-paced environments.

Work History

Sales Development Representative (SDR)

Iluminar Lighting
2024 - 2026
  • Qualified leads and booked meetings by identifying client needs and positioning tailored lighting solutions
  • Contributed to pipeline growth and sales performance by generating qualified leads through high-volume prospecting
  • Managed pipeline and lead activity in Salesforce, ensuring consistent follow-up and accurate tracking
  • Conducted 50–70 outbound calls weekly and coordinated email outreach to engage potential clients

Lead Generation Specialist

Boomsourcing
2023 - 2024
  • Managed high-volume lead flow in fast-paced outbound environment, ensuring timely follow-up and effective lead engagement.
  • Executed outbound calling campaigns to qualify leads, set appointments, and acquire customers across diverse industries including home services, financial services, and telecom.
  • Facilitated B2B and B2C outreach strategies tailored to specific campaign objectives.
  • Utilized HubSpot to monitor and update lead status for effective follow-up.

Customer Service & Retention Specialist

The Boston Globe
2022 - 2023
  • Managed customer accounts in HubSpot, emphasizing retention and recovering subscriptions to maintain revenue stability.
  • Facilitated revenue retention through effective communication and resolution of customer issues.
  • Handled cancellation requests, resolved objections, and preserved customer relationships
  • Advanced from customer service to retention role, managing subscriber accounts in HubSpot to enhance customer loyalty.

Education

High School Diploma -

Universidad TEC De Monterrey
Sonora Mx

Skills

  • Lead Generation
  • Cold Calling & Prospecting
  • Pipeline Management
  • CRM (Salesforce, HubSpot)
  • Objection Handling
  • Sales strategy
  • Account servicing
  • Customer Retention
  • Relationship Building
  • Outbound management
  • Organizational skills
  • Bilingual (English/Spanish)

Websites

Languages

  • English, Advanced
  • Spanish, Native

Timeline

Sales Development Representative (SDR)

Iluminar Lighting
2024 - 2026

Lead Generation Specialist

Boomsourcing
2023 - 2024

Customer Service & Retention Specialist

The Boston Globe
2022 - 2023

High School Diploma -

Universidad TEC De Monterrey

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Kael Sotelo