Kaelan Boyd
Dallas,TX
Summary
General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Patrick Kennedy's Irish Pub
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
General Manager
LA Fitness
02.2023 - 01.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Focused on promoting team collaboration, personal accountability and long term business success.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed strong relationships with members, leading to increased referrals and positive word-of-mouth advertising.
Assistant General Manager
Body Machine Fitness
04.2021 - 11.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Used strong issue resolution's and communication skills to cultivate and strengthen lasting relationships
- improved productivity initiative, managing budgets and accounts, coordinating itinerary and scheduling appointments
- Managed team schedule with eye for coverage needs and individual strengths.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Stayed current on industry trends through continued education courses, bringing innovative ideas to the facility''s programming lineup.
Education
GED -
Newman Smith High School
Carrollton, TX05.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Operations Management
- Leadership and team building
- Staff Management
- Advertising and marketing
- vendor sourcing
Certification
- CPT - Certified Personal Trainer
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Server/Bartender
Patrick Kennedy's Irish Pub
01.2024 - Current
General Manager
LA Fitness
02.2023 - 01.2024
Assistant General Manager
Body Machine Fitness
04.2021 - 11.2022
GED -
Newman Smith High School
- CPT - Certified Personal Trainer
Similar Profiles
Meghann HowlandMeghann Howland
Bartender/Restaurant Server at Kennedy's Irish PubBartender/Restaurant Server at Kennedy's Irish Pub
Austin James JaruzelAustin James Jaruzel
Bar Manager/Shift Supervisor at Patrick Douds Irish PubBar Manager/Shift Supervisor at Patrick Douds Irish Pub
Jamar DavisJamar Davis
Restaurant Manager at Patrick Douds Irish PubRestaurant Manager at Patrick Douds Irish Pub