Kaelani Hess
Rio Rancho,NM
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Bartender
The American Legion Post 69
Rio Rancho, NM
01.2025 - 04.2026
- Prepared and served beverages in accordance with health and safety standards.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Collaborated with team to manage high-volume service during events and peak hours.
- Developed knowledge of drink recipes, ingredients, and proper mixing techniques.
- Assisted in training new staff on operational procedures and customer service expectations.
- Monitored inventory levels and assisted in ordering supplies as needed for bar operations.
- Served high customer volumes during special events, nights, and weekends.
Teacher’s Assistant
First Methodist Church
11.2022 - 05.2024
- Modeled acceptable behavior and built rapport with students to aid in classroom and management.
- Interacted with students in a manner congruent with chronological age and developmental level.
- Used appropriate behavior management strategies and techniques.
- Supervised students to proactively identify and resolve disputes or safety hazards.
- Identified student challenges and discussed corrective actions with lead teacher.
- Assisted lead teacher in developing lesson plans and classroom activities.
- Supported students with diverse learning needs through individualized attention and resources.
Cashier Team Lead
Walgreen's Drug Store
Rio Rancho, NM
05.2020 - 08.2020
- Supervised cashier operations, ensuring compliance with company policies and customer service standards.
- Trained and mentored new cashiers in effective transaction processing and customer interactions.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Assisted customers by answering questions and fulfilling requests.
Dietary Assistant
The Neighborhood In Rio Rancho
Rio Rancho, NM
01.2019 - 05.2020
- Assisted in meal preparation and service, ensuring compliance with dietary guidelines.
- Supported nutrition staff in maintaining accurate food inventory and supply levels.
- Collaborated with team members to enhance customer satisfaction through effective communication.
- Maintained cleanliness of kitchen and dining areas, adhering to sanitation standards.
- Trained new staff on dietary procedures and safety protocols, fostering a collaborative environment.
Education
Bachelor of Science - Biology
Fort Lewis College
Durango, CO12-2024
Pre-Health Certificate - Health Sciences
Fort Lewis College
Durango, CO12-2024
Skills
- Veterinary Terminology
- Service Quality
- Customer Interaction
- Critical Thinking
- Checking Patient Details
- Reading Comprehension
- Highly reliable
- Outgoing personality
- Patience and tolerance
- Adaptibility
Timeline
Bartender
The American Legion Post 69
01.2025 - 04.2026
Teacher’s Assistant
First Methodist Church
11.2022 - 05.2024
Cashier Team Lead
Walgreen's Drug Store
05.2020 - 08.2020
Dietary Assistant
The Neighborhood In Rio Rancho
01.2019 - 05.2020
Bachelor of Science - Biology
Fort Lewis College
Pre-Health Certificate - Health Sciences
Fort Lewis College