Kaelea Cerio
Las Vegas
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
The UPS Store 6806
Las Vegas
03.2023 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified training needs for staff members and developed appropriate training programs.
- Performed notarizations for loan documents, affidavits, and other legal documents.
- I am responsible for creating and managing the work schedule, ensuring optimal staffing levels to meet operational needs while accommodating staff availability and balancing workload requirements.
Front Desk Receptionist
RAF Lakenheath Arts & Crafts Center
Lakenheath
02.2021 - 03.2022
- Maintained a clean and organized reception area to uphold company image.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Waitress
Cowboy Chicken - Longview
Longview
12.2016 - 03.2018
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Set up tables in between patrons to reduce wait times.
- Processed payments accurately using cash registers or POS systems.
Education
GED -
Tyler Junior College
Troup, TX06-2018
Skills
- Customer service
- Employee training
- Team building
- Work scheduling
- Conflict resolution
- Compliance regulations
- Active listening
Certification
Notary Public- August 7th, 2023
Timeline
Team Leader
The UPS Store 6806
03.2023 - Current
Front Desk Receptionist
RAF Lakenheath Arts & Crafts Center
02.2021 - 03.2022
Waitress
Cowboy Chicken - Longview
12.2016 - 03.2018
GED -
Tyler Junior College
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