Kaelen Chin
Longhorn Steakhouse
Pembroke Pines,USA
7
years of professional experience
Enhanced guest experiences through expert service as a server and bartender over 4 years in high-volume casual dining and retail.,Oversaw team collaboration to align with managerial objectives.,Earned recognition for delivering outstanding guest interactions by quickly establishing rapport and thriving under pressure.,Achieved effective multitasking with strong communication and precise cash handling, promoting a cohesive team environment.,Drove customer satisfaction improvements through attentive service and comprehensive product knowledge, effectively addressing and resolving guest concerns.
Work History
Server/Bartender/Server Professional
2 Years 11 Months- Oversaw delivery of exceptional dining experiences in a dynamic environment.
- Crafted and served premium alcoholic and non-alcoholic beverages.
- Implemented upselling strategies to elevate check averages.
- Executed accurate order and payment processing.
- Maintained immaculate cleanliness in bar and dining spaces.
- Trained and developed new team members for optimal performance.
- Coordinated efficient expo window management.
Server/Bartender
1 Year 9 Months- Enhanced guest experience through friendly and professional greetings.
- Optimized service delivery by efficiently managing multiple table sections.
- Maintained pristine cleanliness in bar and dining areas, boosting overall ambiance.
- Strengthened team dynamics by accurately communicating with colleagues.
- Elevated training for new team members, ensuring swift onboarding.
- Secured nightly cash drop procedures with management, reinforcing financial integrity.
Administrative Sales Support Specialist
2 Years 8 Months- Oversaw client interactions and addressed customer inquiries related to policies.
- Developed targeted strategies to enhance sales productivity and increase revenue.
- Accurately processed and recorded payments in a timely manner.
- Prepared contracts and maintained a well-organized documentation system.
- Utilized QuickBooks for efficient financial management tasks.
- Managed daily office functions, ensuring smooth opening and closing operations.
Education
Associate of Arts - Accounting And Finance
Associate of Science - Accounting
Skills
Directed bartending activities with a focus on beverage expertise.
Led teams in delivering exceptional customer service to elevate satisfaction.
Oversaw operations in high-volume dining settings to maximize sales.
Managed cash handling and POS systems to ensure accuracy in transactions.
Developed menu knowledge to enhance upselling strategies.
Mediated conflicts to foster a collaborative work environment.
Cultivated team collaboration to achieve operational objectives.
Implemented opening and closing procedures to streamline processes.
Supervised inventory management and restocking to optimize resources.
Applied time management strategies to enhance productivity.
Leveraged Microsoft Word and Excel for improved reporting and analysis.
Timeline
Server/Bartender/Server Professional
Longhorn Steakhouse
10.2023 - CurrentRead More
Server/Bartender
Outback Steakhouse
01.2022 - 10.2023Read More
Administrative Sales Support Specialist
Eastern Caribbean Insurance Finance
05.2019 - 01.2022Read More
Barry University
Associate of Arts from Accounting And Finance
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Pennfoster
Associate of Science from Accounting
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