Kaelin Hansley
Beulaville,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Child and Youth Program Assistant
Marine Corps Community Services Child Development Center
05.2020 - Current
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
- Provided parents and guardians with written weekly progress reports for each child.
- Developed and implemented fun, educational activities for children of varying ages.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
Assistant Manager
Family Dollar
11.2019 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Child and Youth Program Assistant
Army
04.2017 - 10.2019
- Created safe, fun environment for children and teens attending special programs at facility.
- Developed and implemented fun, educational activities for children of varying ages.
- Delivered high level of care, assistance and supervision to children in compliance with organization's rules and policies.
- Recommended activities, equipment and supplies for programs and identified vendors to furnish materials.
Assistant Manager
McDonald's Restaurant
04.2014 - 02.2015
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Cashier
Burger King
05.2013 - 01.2014
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts -
University of North Carolina Pembroke
02.2025
High School Diploma -
Wallace Rose Hill High School
06.2012
Skills
- Developmental care
- Health and safety
- Parental Involvement
- Issue Resolution
- Customer Service
- Team Development
- Account Management
- Call Management
- Information Security
- Consultative Sales
- Report Generation
Timeline
Child and Youth Program Assistant
Marine Corps Community Services Child Development Center
05.2020 - Current
Assistant Manager
Family Dollar
11.2019 - 04.2020
Child and Youth Program Assistant
Army
04.2017 - 10.2019
Assistant Manager
McDonald's Restaurant
04.2014 - 02.2015
Cashier
Burger King
05.2013 - 01.2014
Bachelor of Arts -
University of North Carolina Pembroke
High School Diploma -
Wallace Rose Hill High School
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