Kaelyn Allen

*Formerly known as Huntsville Pediatric and Adult Medicine

• Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
• Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
• Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
• Answered incoming calls, scheduled appointments and filed medical records.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.

*Now known as Kesley-Seybold Clinic in Huntsville.

• Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
• Answered incoming calls, scheduled appointments and filed medical records.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.

*Rehired in November 2021

• Complied with all federal, state, and local regulations as well as company rules.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Monitored individuals for signs and symptoms of COVID-19 upon entry of the facility