Brittany Williams
Anna
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Ambulatory Service Representative
Children’s Medical Center
Plano, TX
02.2026 - Current
- Facilitated patient scheduling and appointment management to enhance service delivery efficiency.
- Coordinated communication between medical staff and families to ensure accurate information exchange.
- Implemented electronic health record updates, improving data accuracy and accessibility for healthcare providers.
- Trained new team members on operational procedures and best practices for patient interaction.
Patient Access - Registration
Cook Children’s
Prosper, TX
01.2023 - Current
- Facilitate patient registration by gathering patient demographics, verifying insurance and collecting copays.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
Disability Claims Rep
Sedgwick
10.2021 - 01.2023
- Conducted comprehensive research to stay current on industry regulations and compliance requirements for accurate claim processing.
- Contributed to policy development initiatives aimed at improving overall efficiency within the department and enhancing customer satisfaction.
- Identified and forwarded claims to specialized internal and external resources in areas such as medical review, investigations, tender of claim, claim subrogation or physical damage experts.
Registrar
Medical City Dallas
Dallas, TX
05.2019 - 09.2021
- Facilitate patient registration by collecting patient demographics, verifying insurance, and collecting copay.
- Greeted every guest with personable approach and provided knowledgeable service.
Teller
Chase Bank
Richardson, TX
06.2017 - 05.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Education
Associate of Science -
Dallas County Community College
Dallas, TX12.2017
High School Diploma -
North Garland High School
Garland, TX05.2005
Skills
- Microsoft Office
- Customer Service
- Cash Handling
- Epic
- Patient Registration
- Patient confidentiality
- Strong Organization
- HIPAA Compliance
- Insurance Verification
- Multitasking and Organization
- Information Collection
- Communicating to Patients and Families
- Patient scheduling
- Insurance verification
References
References available upon request.
Timeline
Ambulatory Service Representative
Children’s Medical Center
02.2026 - Current
Patient Access - Registration
Cook Children’s
01.2023 - Current
Disability Claims Rep
Sedgwick
10.2021 - 01.2023
Registrar
Medical City Dallas
05.2019 - 09.2021
Teller
Chase Bank
06.2017 - 05.2019
Associate of Science -
Dallas County Community College
High School Diploma -
North Garland High School