ANGELA ZUNIGA
Carrollton,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Ambulatory Service Representative
Children’s Health Pulmonary Care Specialists
10.2021 - Current
- Versatile with changes in workflows and implementation
- Answered telephone calls to offer office information, answered questions, and made direct calls to staff
- Adhered to strict HIPPA guidelines to protect patient privacy
- Reconciled daily payments received and prepared deposits for smooth office finances
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Designated ASR preceptor, member of the ASR Council, and point of contact for EPIC upgrades
- Verified patient insurance eligibility and entered patient information into the system
- Provided excellent customer service to patients and medical staff
- Facilitated communication between patients and various departments and staff
- Trained new staff on filing, phone etiquette and other office duties
- Recommended service improvements to minimize recurring patient issues and complaints
- Obtained pre-authorization from insurance companies ahead of medical services
- Registered and verified patient records before triage with most up-to-date information
Medical Office Assistant
Pain Clarity
07.2019 - 08.2021
- Work on a 6 person mobile personal injury clinic rotating between various offices
- Execute efficient front desk reception including calling and scheduling appointments, scanning patient documents, and friendly customer service
- Document patient intake information in preparation for doctor consultation
- Quickly adapt to frequent system changes
- Facilitate communication between medical clinic and personal injury law firms
- Answered telephone calls to offer office information, answer questions, and direct records
- Updated patient information and law firm details for accurate electronic medical records
- Conducted patient intake interviews, recording, and documenting relevant information
- Assisted with billings tasks
- Scheduled patient appointments in respective doctors' schedule and followed up with reminder phone calls
Lifeguard
Farmers-Branch Aquatic Center
05.2017 - 08.2018
- Maintained clean facility for optimal patron experience
- Ensured patrons safety and well-being by following safety protocols
- Received frequent skills training
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Provided friendly customer service to guests and addressed concerns
- Attentively monitored swimmers to identify distress
- Educated patrons on safety protocols and enforced safety rules
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
Education
Associates of Sciences -
Dallas College - Brookhaven Campus
Farmers Branch, TX12.2025
No Degree - Biomedical Sciences
Tarleton State University
Stephenville, TX12.2019
Biomedical Academy -
R.L. Turner High School
Carrollton, TX06.2018
Skills
- Proficient in Microsoft Office (Word, Powerpoint, Sharepoint)
- Fluent in Spanish
- Problem-Solving
- Familiar with medical software (EPIC, PracticeStudio, and eClinicalworks)
- Patient Flow
- Appointment Scheduling
- Conflict Resolution
- Office Administration
Languages
Spanish
Timeline
Ambulatory Service Representative
Children’s Health Pulmonary Care Specialists
10.2021 - Current
Medical Office Assistant
Pain Clarity
07.2019 - 08.2021
Lifeguard
Farmers-Branch Aquatic Center
05.2017 - 08.2018
Associates of Sciences -
Dallas College - Brookhaven Campus
No Degree - Biomedical Sciences
Tarleton State University
Biomedical Academy -
R.L. Turner High School