Kaelyn Brown
Richmond,VA
Summary
Personable and dedicated with extensive experience in food service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and providing guests with a pleasant exerience.
Overview
7
7
years of professional experience
Work History
Server
Napa Kitchen and Wine
Midlothian, VA
02.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Demonstrating ability to interact with customers in a friendly and professional manner.
- Assisted in training of new staff members.
- resolved customer complaints and inquirers in a timely manner.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Beverage Cart Attendant
Turning Stone Resort and Casino
Vernon, NY
04.2022 - 11.2024
- Assisted customers with beverage selection and order fulfillment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Tracked deliveries of products and replenished storage area to keep inventory well-stocked.
- Assisted fellow team members when needed to ensure optimal efficiency during shifts.
Room Service Server
Turning Stone Resort and Casino
Vernon, NY
09.2020 - 11.2022
- Provided friendly, efficient room service delivery to guests in a timely manner.
- Developed expertise in using POS systems to quickly take orders, process payments, and accurately track inventory.
- Utilized excellent problem solving skills to resolve guests concerns.
- Adhered strictly to hotel policies regarding payment methods.
Clerk
Holland Farms Bakery
Yorkville, NY
09.2017 - 09.2019
- Greeted customers to determine wants or needs.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
- Answered store and merchandise questions and led customers to wanted items.
Receptionist
Paragon Athletic Club
New Hartford, NY
07.2017 - 08.2019
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Scheduled personal training sessions and maintained and updated appointment calendars.
- Collected payments, renewed memberships and resolved billing issues.
Education
High School Diploma -
Waterville Jr/Sr High School
Waterville, NY05-2017
Nutrition and dietetics
Mohawk Valley Community College
Utica, NYGeneral Studies
Onondaga Community College
Syracuse, NYSkills
- Guest Engagement
- Safe Food Handling
- Relationship Building
- Upselling Skills
- Wine Pairings
- Reliable and Responsible
Accomplishments
- Was recognized several times for going above and beyond at Turning Stone Casino
Timeline
Server
Napa Kitchen and Wine
02.2023 - Current
Beverage Cart Attendant
Turning Stone Resort and Casino
04.2022 - 11.2024
Room Service Server
Turning Stone Resort and Casino
09.2020 - 11.2022
Clerk
Holland Farms Bakery
09.2017 - 09.2019
Receptionist
Paragon Athletic Club
07.2017 - 08.2019
High School Diploma -
Waterville Jr/Sr High School
Nutrition and dietetics
Mohawk Valley Community College
General Studies
Onondaga Community College
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