Kaelyn Carwile
PURCELL
Summary
I am an organized and dedicated professional with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I have a self-motivated work ethic to perform effectively in both independent and team environments.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Innovative Computer Services
04.2016 - 12.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Teller
Great Nations Bank
11.2015 - 04.2016
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Sales Associate
Dillards Department Store
02.2015 - 11.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate (Seasonal)
Kay Jewelers
09.2014 - 02.2015
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Restaurant Hostess
Red Lobster
05.2011 - 09.2014
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Associate of Applied Science - Nursing
Oklahoma City Community College
Oklahoma City, OK12-2024
Skills
- Exceptional customer service
- Strong work ethic
- Teamwork and collaboration
- Data entry
- Inventory control procedures
- Strong multitasking skills
- Energetic self-starter
- Active learning
- Problem-solving skills
- Professionalism and courtesy
Timeline
Administrative Assistant
Innovative Computer Services
04.2016 - 12.2019
Teller
Great Nations Bank
11.2015 - 04.2016
Sales Associate
Dillards Department Store
02.2015 - 11.2015
Sales Associate (Seasonal)
Kay Jewelers
09.2014 - 02.2015
Restaurant Hostess
Red Lobster
05.2011 - 09.2014
Associate of Applied Science - Nursing
Oklahoma City Community College
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