Kaelyn Freeman
Hesperia,CA
Summary
Developed excellent customer service and teamwork skills in a high-paced restaurant environment, seeking to transition into a new field. Adept at managing multiple tasks and ensuring quality service under pressure, with strong communication abilities. Looking to leverage these transferrable skills to make a positive impact in a new role.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Hanabi Sushi
07.2023 - 08.2024
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Worked with POS systems, phone orders, dine-in orders, and online ordering orders to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed to inventory management by monitoring stock levels.
Restaurant Worker
Gridiron
11.2022 - 07.2023
- Greeted customers at the front counter to answer questions and input meal orders into the POS system.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Contributed to an overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Consistently met or exceeded performance targets in terms of speed, quality, and customer satisfaction ratings.
Child Care Monitor
Private Residence
03.2020 - 10.2021
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained clean, neat, and hazard-free areas to protect kids, personnel, and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Administered basic first aid when necessary, prioritizing child safety at all times within appropriate guidelines. As well as managing the child's medicine and special needs.
Education
High School Diploma -
Sultana High School
Hesperia, CANo Degree - Math & Science
Victor Valley College
Victorville, CA2026
Skills
- Order Taking
- Customer Satisfaction
- POS System Operation and Cash Handling
- Memory retention
- Customer complain resolution
- Professional Appearance
Timeline
Restaurant Server
Hanabi Sushi
07.2023 - 08.2024
Restaurant Worker
Gridiron
11.2022 - 07.2023
Child Care Monitor
Private Residence
03.2020 - 10.2021
High School Diploma -
Sultana High School
No Degree - Math & Science
Victor Valley College
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