Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaelyn Gebhart

Kaelyn Gebhart

McSherrystown

Summary

Assistant Manager with years of experience overseeing daily operations and enhancing customer satisfaction through strategic decision-making and effective staff coordination. Demonstrates strong leadership, communication, and problem-solving skills, driving measurable financial improvements and operational efficiency. Committed to fostering a collaborative work environment and eager to bring innovative solutions to future opportunities. Oversee daily operations, ensuring smooth customer experiences and effective staff coordination. Implement cost-saving measures, achieving measurable financial improvements and operational efficiency. Train and mentor team members, fostering a collaborative and supportive work environment. Resolve customer complaints promptly, enhancing overall satisfaction and loyalty. Analyze sales data to identify trends, driving strategic decisions and measurable growth. Eager to learn and adapt quickly, demonstrating strong work ethic and punctuality in all tasks. Supervised children's activities, ensuring safety and engagement - Developed creative educational games - Improved communication skills through regular updates to parents - Managed meal preparation and bedtime routines - Enhanced problem-solving by addressing behavioral issues effectively Committed professional with a focus on achieving goals efficiently, ensuring tasks are completed to high standards and on time.

Overview

9
9
years of professional experience

Work History

Contact Center Specialist

First Capital Federal Credit Union
York
08.2024 - Current
  • Managed high-volume calls while maintaining professionalism and courtesy.
  • Assisted members with account inquiries and transaction requests.
  • Resolved member issues by providing accurate information and solutions.
  • Educated members on products and services offered by the credit union.
  • Identified customer needs and provided appropriate solutions.
  • Utilized various software programs to respond to customer inquiries.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Assistant Manager

Magic Elm Skateland
Hanover
01.2019 - Current
  • Oversee daily operations, ensuring smooth customer experiences and effective staff coordination.
  • Implement cost-saving measures, achieving measurable financial improvements and operational efficiency.
  • Train and mentor team members, fostering a collaborative and supportive work environment.
  • Resolve customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Analyze sales data to identify trends, driving strategic decisions and measurable growth.
  • Eager to learn and adapt quickly, demonstrating strong work ethic and punctuality in all tasks.

Babysitter

Private
01.2016 - 12.2020
  • Supervised children's activities, ensuring safety and engagement.
  • Developed creative educational games.
  • Improved communication skills through regular updates to parents.
  • Managed meal preparation and bedtime routines.
  • Enhanced problem-solving by addressing behavioral issues effectively.

Education

High School -

New Oxford High School
McSherrystown, Pa, United States
05.2023

Skills

  • Leadership
  • Problem-solving
  • Time management
  • Communication
  • Creativity
  • Efficiency
  • Teamwork
  • Adaptability
  • Customer Service
  • Attention to Detail
  • Organization
  • Critical Thinking

Timeline

Contact Center Specialist

First Capital Federal Credit Union
08.2024 - Current

Assistant Manager

Magic Elm Skateland
01.2019 - Current

Babysitter

Private
01.2016 - 12.2020

High School -

New Oxford High School
Kaelyn Gebhart