Kaelyn Hathaway
Lacey,WA
Summary
Being employed at Red Robin I have formed high-energy skills at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Red Robin
Lacey, WA
12.2021 - Current
- Trained new employees to perform duties. (I have been the Head Learning Coach (HLC) for a year.)
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained cleaning section thoroughly throughout shift, run all my own food, and make my own drinks as well.
Shift Supervisor
Coldstone Creamy
Lacey, WA
12.2020 - 11.2021
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
River Ridge High School
Lacey, WA06-2022
Skills
- Guest Engagement
- High-Volume Dining
- Suggestive Selling
- Food Safety Understanding
Affiliations
- Spending time with those I care about, including taking time for myself.
- Competitive cheer from age 3-16.
- Capturing photos.
- Making new friends.
Accomplishments
- Was in honors roll sophomore year - senior.
- Enrolled in AP and running start junior year.
Certification
- HLC (head learning coach) is an important role at Red Robin. I took charge in ensuring all new trainees were trained up correctly, felt comfortable throughout the training process, and as well accounted for keeping our stores scores above 75%
References
References available upon request.
Timeline
Server
Red Robin
12.2021 - Current
Shift Supervisor
Coldstone Creamy
12.2020 - 11.2021
High School Diploma -
River Ridge High School
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