Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaelyn Hoffman

San Antonio,Texas

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead

Dominos's Pizza
04.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.

CSR

Dominoes Pizza
12.2021 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Education

High School Diploma -

John M Harlan High School
San Antonio, TX
06.2023

Skills

  • Safe Work Practices
  • Employee Coaching and Mentoring
  • Shift Work
  • Work Delegation
  • Team Contribution
  • Effective Listening and Communication
  • Goal Attainment
  • Creative Solutions
  • Motivational Leadership
  • Food Safety and Sanitation

Certification


  • CCMA - Certified Clinical Medical Assistant

Timeline

Shift Lead

Dominos's Pizza
04.2023 - Current

CSR

Dominoes Pizza
12.2021 - 04.2023

High School Diploma -

John M Harlan High School

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Kaelyn Hoffman