Kaelyn Ortega
Sylmar,CA
Summary
Enthusiastic team member with hands-on experience in customer service and bakery operations. Strong leadership skills demonstrated through training new employees and managing departmental tasks. Committed to maintaining a clean environment, ensuring guest satisfaction, and efficiently handling multiple responsibilities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Cashier/Customer Service and Server
Porto's Bakery and Cafe
Northridge, CA
03.2023 - 04.2025
- Greeted and checked in guests upon order collection, ensuring a smooth and welcoming experience.
- Strived to provide a positive, welcoming, and hassle-free experience for every guest.
- Resolved customer complaints and concerns to enhance satisfaction and maintain loyalty.
- Answer any and all questions guests may have
- Assisting guests in adding to their online orders by charging them at a register
- Answer phone calls from our call center and from guests
- Pack cakes and cold sweets for orders upon guest arrival and make sure they receive their orders with no issues
- Packed online customer orders efficiently
- Maintained store order by accurately tracking product inventory
- Restocked products in pre-order department regularly
- Assist in training new employees in the department
Baker/Bakery Clerk
Sprouts Farmers Market
Valencia, CA
04.2025 - 02.2026
- Managed various tasks in the bakery department, including but not limited to:.
- Follow FDA guidelines by keeping my department clean and organized throughout the day, in the front where the guests shop as well as in the back where we prepare our baked goods
- Answered incoming phone calls for the bakery department, assisting customers with inquiries and order placements.
- Training new employees on all opening and closing procedures
- Assisting guests by helping them sample something they've never tried before, before they buy it
- Assisting guests in finding what they need as well as answering any questions they might have
- Opening the bakery in the morning starting at 4 a.m. Daily opening responsibilities include, but are not limited to:
- Preparing my departments floor for store opening at 7am by making sure everything is organized, clean, and easily shoppable
- Sorted items nearing expiration for eligible donations before store opening
- Marking down any items that can be discounted daily before the store opens
- Placing inventory orders to assist the department manager
- Preparing and baking all pastries and breads for singles display as well as for packages. Baking is usually done by 7am
- Packaging all baked goods, printing labels, and labeling them before taking them out to the floor by 9am
- Closing the bakery department. This usually starts between 11am and 12pm. Daily closing responsibilities include, but are not limited to:
- Assisting the opening baker with anything they might still need help with. This can include things such as washing dishes, packaging and labeling baked goods, slicing bread, baking cookies, completing cake orders, or any of the other opening responsibilities they may not have had time to accomplish
- Preparing a list of items that need to be baked the following day
- Setting out all pastries and bread for the following day on trays before placing them on racks in the cooler for the morning baker
- Performed end-of-day deep cleaning of bakery department, ensuring hygiene and cleanliness by sanitizing surfaces, equipment, and floors
Cake decorator/Baker/Assistant Bakery Manager
Ralphs
Stevenson Ranch, CA
01.2026 - Current
- Managed various tasks as the assistant bakery department manager, including overseeing daily operations.
- Follow FDA and ECOlabs guidelines by keeping my department clean and organized throughout the day, in the front where the guests shop as well as in the back where we prepare our baked goods
- Handled incoming phone calls for bakery department, assisting customers with inquiries and orders.
- Training new employees on all bakery procedures
- Facilitated guest experiences by offering samples of new products, enhancing customer satisfaction and encouraging purchases
- Assisted guests in locating items throughout the store and answering their questions.
- Assisting guests in placing a cake/cupcake order in person, over the phone, and online
- Opening the bakery in the morning starting anywhere between 3am - 5am. Daily opening responsibilities include, but are not limited to.
- Preparing the sales floor for customers by making sure it is clean, organized, and fully stocked by store opening at 6am
- Preparing and baking any and all baked goods including regular pastries, sugared pastries, artisan breads, bread rolls, and donuts
- Filling the singles pastry/bread roll case with fresh baked goods as well as packaging and putting fresh baked goods out on the tables by store opening at 6am
- Preparing fresh made donuts and putting them out by 6am - 7am
- Putting out fresh baked artisan breads and bread rolls by 7am
- Slicing bread, packaging it, and putting it out by 8am
- Baking and putting out fresh made cookies by 9am
- Organized and stored new product deliveries during load days to maintain inventory accuracy.
- Submitting inventory orders every other day, supply orders once a week
- Running shift smoothly and efficiently ensuring everyone knows what to do and when to take their breaks
- Supported markdown coordinator by identifying and preparing out-of-date items for donation and managing daily discounts to minimize waste
- Prepared custom cake and cupcake orders in advance to ensure timely fulfillment for the next day.
- Prepared cakes, cupcakes, and jumbo cupcakes for regular and gourmet cases, ensuring product availability and variety for customers
- Closing the bakery department. This can start anywhere from 9am - 2:30pm always ending between 6pm - 7pm when the bakery closes. Daily closing responsibilities include, but are not limited to:
- Assisting the opening baker with anything they might still need help with. This can include things such as washing dishes, packaging and labeling baked goods, slicing bread, baking cookies, completing cake orders, or any of the other opening responsibilities they may not have had time to accomplish
- Completing any custom cake/cupcake orders for the following day that the morning baker may not have had time to get to
- Preparing cakes, cupcakes, and jumbo cupcakes for our regular cake case, gourmet cake case, and cupcake case/table
- Preparing backup cakes, cake slices, cupcakes, and jumbo cupcakes to be frozen and put out throughout the week
- Preparing a list of items that need to be baked the following day and setting everything out on trays before placing them on racks and placing them in the cooler for the morning baker
- Deep cleaning the bakery department at the end of each day. This includes wiping down all tables, cleaning the oven and proofer, sweeping the floors, mopping the floors, cleaning the walk-in cooler and freezer, occasionally wiping down the walls if needed, cleaning the bread slicer, washing any dishes used throughout the day, and emptying all trash cans including regular trash, food waste, and recycling
Education
Associate of Arts -
Mission College
Sylmar, CA09-2026
High School Diploma -
Saugus High School
Saugus, CA01-2022
High School Diploma -
Leadership Cadet Corps- ROTC
Mesquite, Texas01-2021
Skills
- Point of Sale Systems
- Inventory management
- Customer service
- Strong attention to detail
- Ability to multitask and prioritize tasks based on urgency and importance
- Team Coordination
- Team collaboration
- Strong verbal and written communication skills
- Problem solving
- Ability to work well in a team
- Quick learner
Certification
Food Handler certification
Disclaimer
References will be provided upon request
Timeline
Cake decorator/Baker/Assistant Bakery Manager
Ralphs
01.2026 - Current
Baker/Bakery Clerk
Sprouts Farmers Market
04.2025 - 02.2026
Cashier/Customer Service and Server
Porto's Bakery and Cafe
03.2023 - 04.2025
Associate of Arts -
Mission College
High School Diploma -
Saugus High School
High School Diploma -
Leadership Cadet Corps- ROTC