Kaelyn Pelaez
East Hartford,CT
Summary
I am a sales professional with leadership skills, recognized for driving business through exceptional customer service and analyzing data trends. I am looking for new opportunities to grow professionally and I am excited to continue my journey.
Overview
7
7
years of professional experience
Work History
Sales Supervisor
Michael Kors
Farmington, CT
02.2022 - Current
- Achieved sales goals by analyzing key performance indicators daily to identify patterns and recognize underperforming areas.
- Built rapport with clients through clienteling, resulting in increased revenue.
- Coached sales associates in the moment to overcome at-risk sales and strengthen associate's confidence during sales.
- Provided excellent customer service and assisted client's needs through interpersonal skills such as active listening, patience, and empathy.
- Assisted with visual merchandising guidelines to highlight new products and drive sales.
Sales Associate
Club Fitness
East Hartford, CT
04.2021 - Current
- Provided outstanding customer service by welcoming members into the gym with a warm and friendly attitude.
- Drove sales by building rapport with members and assisting them with the best membership offer based on their needs.
- Answered phone calls of customer inquiries and settled complaints.
Kid's Club Associate
Club Fitness
East Hartford, CT
05.2019 - 03.2020
- Created a safe and fun environment for children by organizing games and activities.
- Monitored children by being attentive and ensuring that parents checked in and out of the Kid's Club.
- Frequently sanitized the toys and the area to prevent germs from spreading.
Education
Bachelor of Science - Psychology
University of Hartford
West Hartford, CT01-2026
Skills
- Fluent Spanish speaker
- Basic American Sign Language
- Leadership Skills
- Customer Service
Timeline
Sales Supervisor
Michael Kors
02.2022 - Current
Sales Associate
Club Fitness
04.2021 - Current
Kid's Club Associate
Club Fitness
05.2019 - 03.2020
Bachelor of Science - Psychology
University of Hartford