Kaelyn Ridenour
Blue Springs,MO
Summary
Dynamic customer service professional with proven expertise at Progressive, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I streamline processes and foster team development, ensuring high satisfaction levels. My ability to manage escalated calls effectively has consistently led to improved client relations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Progressive
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Order Filling
Walmart
07.2023 - 12.2024
- Assisted in onboarding new employees, providing thorough training on order filling procedures and best practices.
- Assisted with training new team members on proper case slot order filling procedures and best practices.
- Streamlined the order filling process for increased efficiency and faster turnaround times.
- Implemented inventory control measures, ensuring accurate stock levels for efficient order filling.
State Farm
Claims
01.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Bachelor Of Business - Business
Mcc
Independence, MOBlue Springs High School
Blue Springs, MO05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Client relations
- Customer satisfaction measurement
- Call management
- Order processing
- Team development
- Documentation
Timeline
Customer Service Representative
Progressive
01.2024 - Current
Order Filling
Walmart
07.2023 - 12.2024
State Farm
Claims
01.2023 - 10.2024
Bachelor Of Business - Business
Mcc
Blue Springs High School
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