Kaelyn Schneider
Waukee
Summary
Dynamic event manager with a proven track record of delivering small to large-scale events on time, leveraging strong problem-solving and customer service skills. Committed to fostering an exceptional work environment and providing top-tier customer service while adhering to food safety and sanitation protocols. Skilled in proactively identifying potential issues and resolving conflicts to ensure client satisfaction and an enjoyable attendee experience. Aspires to tackle new challenges and enhance event management practices further.
Overview
5
5
years of professional experience
Work History
Store Manager
Everbowl
West Des Moines
08.2024 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Collaborated with senior executives to reduce expenses associated with goods and labor.
- Coordinated online catering orders and on-site functions accommodating up to 300 guests.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
FOOD AND BEVERAGE MANAGER
RENAISSANCE SAVERY HOTEL
05.2023 - 05.2024
- Managed inventory effectively, reducing waste and optimizing stock levels
- Resolved customer complaints involving food or beverage quality and service
- Developed staff training programs to enhance service skills and increase overall efficiency
- Maintained the highest standards for food and beverage service and quality
- Oversaw the hiring process for new employees, selecting top talent to join our team
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
ASSISTANT CLUBHOUSE MANAGER
GLEN OAKS COUNTRY CLUB
04.2022 - 05.2023
- Monitor and take corrective action as necessary to help ensure that budget goals are met
- Provide effective orientation and training for new team members and plan and implement professional development activities for experienced team members
- Address member and guest complaints and advise the Clubhouse Manager about appropriate corrective action
- Ensure food service quality and a positive ambiance for member dining and events by developing and implementing policies and procedures in the food and beverage departments
- Assist in planning and seeing through procedures for special club events and banquet functions
- Mentored by Clubhouse manager and General Manager to further education in club management.
BANQUET SUPERVISOR
Kaelyn Schneider, GLEN OAKS COUNTRY CLUB
05.2021 - 04.2022
- Accurately record orders and partner with server and kitchen team members to serve food and beverages that exceed guest expectations
- Cross-trained in multiple areas, such as events, pool service, al a carte service, food running, bussing, and hosting
- Effectively communicate with kitchen staff regarding customer allergies, dietary needs, and any other special requests
- Serve plated dinners, buffet-style dinners, and passed appetizers to guests not seated
- Accurately set up events for up to 400 attendees and executed all phases of food and beverage service.
Education
HIGH SCHOOL DIPLOMA -
VALLEY HIGH SCHOOL
WEST DES MOINES, IA06.2019
Skills
- Detail oriented
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Fast learner
- Problem resolution
- Hiring and retention
- Budgeting and cost control
- Front of house/Food service management
- Develops positive workplace relationships
- Inventory management
- Staff development / coaching / training
Timeline
Store Manager
Everbowl
08.2024 - Current
FOOD AND BEVERAGE MANAGER
RENAISSANCE SAVERY HOTEL
05.2023 - 05.2024
ASSISTANT CLUBHOUSE MANAGER
GLEN OAKS COUNTRY CLUB
04.2022 - 05.2023
BANQUET SUPERVISOR
Kaelyn Schneider, GLEN OAKS COUNTRY CLUB
05.2021 - 04.2022
HIGH SCHOOL DIPLOMA -
VALLEY HIGH SCHOOL