Kaelynda Jacobs

• Answer inbound calls from individuals who are interested in learning more about our their Medicare coverage
• Preformed a needs analysis to obtain information required to make appropriate recommendations
• Assisted customers in understanding complex insurance policies, ensuring they made an informed decision
• Respond to customer inquires with accurate and complete information
• Implemented efficient time management practice, allowing for increased productivity
• Build and Maintain client relationships
• Ensure confidentiality and professionalism
• Managing multiple task simultaneously
• Contributed to team by sharing best practices and sale techniques
• Exerted positive energy

Team Lead

• Ability to analyze reporting to identify area of opportunity to focus on in order to improve performance.
• Self motivated and has ability to motivate a team to success and high energy.
• Demonstrated support to a Call Center with high energy
• Eager to help people in many ways
• Values competition with positive outcomes

• Enrolling clients into a health, life, accident, dental and vision plans
• Enrolling clients into Marketplace plans
• Working through multiple tabs and screens
• Meeting quota

• Assist with 8-12 children
• Engaging children in activities of play
• Providing a caring and safe environment
• Helped maintain curriculum
• Recorded progression
• Maintain a professional self image and project the values of the organization at all times

• Building strong caring relationships with our clients
• Scheduled appointment, auto pay and mail outs
• Answering Phones, as well as questions about their insurance
• Wrote calling scripts changing call volume and buying script
• Made outbound Calls to potential clients

• Answered product and service related questions
• Made outbound calls to prospective customers
• Established and maintained relationships with customers
• Explained and negotiated service agreements
• Identified sales opportunities and acted on leads

• Assisted with 9-18 children
• Help maintain curriculum with age appropriate activities
• Help children with daily life activities
• Maintain adequate training hours
• Establish a professional rapport with families to provide quality care and service

• Built strong relationships with clients to deliver emotional support and companionship
• Monitored progress and documented any status changes accordingly
• Assisted with daily living activities by helping with hygiene needs, household chores and scheduling appointments as needed
• Administered job knowledge assessments and competency testing for certification-level training
• Directed clients and families through hospice care