KAEMON BUSH
Lafayette,US
Summary
I am looking to create a positive work environment, form business partnerships and builds trust with managers and employees. Developed strong communication and problem-solving abilities in fast-paced service environment. Managing and resolving customer inquiries efficiently and effectively. Also having experience in recruiting. Looking to have an opportunity with a new company where my experience can be used to help team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Meditrans
Lafayette, LA
06.2024 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for members.
- Resolved member complaints with empathy, making sure members is satisfied.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Obtained members correct information in order to schedule for appointments.
- Very comfortable and familiar with outlook/sending and replying to emails.
- Good technology skills.
Recruiting Specialist, WFH
Evolve Contracted Resources
Lafayette, LA
02.2022 - 04.2024
- Candidate Sourcing
- Conflict resolution
- Recruitment
- Relationship development Recruitment/staffing
- Conducted an initial client assessment and analysis to begin the research process
- Served as a staff advocate, encouraging and assisting in identifying and resolving conflicts
- Dealt with issues like understaffing, conflicts, employee terminations, and disciplinary procedures
- Entered data into the system, including payments, account information, and call logs
- Kept track of important dates and deadlines, as well as specific personnel lists
- Kept the work structure up to date by updating all job requirements and job descriptions.
Daycare Teacher
Little Blessings Daycare
Lafayette, LA
05.2021 - 12.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe environment for children, regularly monitoring indoor and outdoors for potential hazards.
- Helped children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Put together lesson plans for each week.
Cashier
Whataburger
Lafayette, LA
10.2020 - 04.2021
- Am in charge of issuing receipts, refunds, change, and tickets
- Am in charge of taking orders from customers
- Counted the cash in the register drawer at the start and end of each shift
- Put things on shelves and organize them
- Was in charge of arranging and stocking restaurant merchandise
- Credit cards, checks, gift cards, and coupons were all processed by me.
Education
Lafayette High School
Lafayette, LA2020
Skills
- Training development
- File and records management
- Organization
- Employee relations
- Problem resolution
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft outlook
Timeline
Customer Service Representative
Meditrans
06.2024 - Current
Recruiting Specialist, WFH
Evolve Contracted Resources
02.2022 - 04.2024
Daycare Teacher
Little Blessings Daycare
05.2021 - 12.2021
Cashier
Whataburger
10.2020 - 04.2021
Lafayette High School