Summary
Overview
Work History
Education
Skills
Timeline
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Molly Kaepplinger

Arlington Heights,IL

Summary

Customer-focused with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Lululemon
Schaum, IL
05.2023 - 01.2024
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Clothing Sales Associate

Alo Yoga
Oak Brook, IL
05.2023 - 01.2024
  • Greeted customers and provided excellent customer service.
  • Maintained a neat and organized sales floor.
  • Restocked shelves with new merchandise as needed.
  • Folded and hung clothing items according to store standards.
  • Adhered to all safety policies and procedures while handling products.
  • Performed inventory checks regularly to ensure accuracy of stock levels.
  • Cleaned fitting rooms after each customer use.

Family Babysitter

Multiple Families
Arlington Heights, IL
01.2018 - 08.2023
  • Planned fun excursions to enhance physical abilities and expose children to stimulating, educational activities.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Regulated children's schedules to balance rest, learning and play.
  • Helped children complete homework and special assignments daily to support academic performance.
  • Used appliances, equipment and vehicles correctly at all times.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Calculated amount owed for services and collected payment from parents.
  • Cut snack foods into bite-sized pieces before serving to young children and monitored closely during snack time to prevent choking.
  • Cared for children aged 6 months to 6 years old, including tasks such as feeding, dressing and directing activities.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Read variety of books to children to promote language development skills.
  • Listened to parent directions and followed guidelines for all aspects of children's care.
  • Assisted children with bathing and potty training to instill good hygiene from young age.

Pool Attendant

Mount Prospect Park District
Mount Prosp, IL
06.2021 - 08.2022
  • Set up pool umbrellas, loungers and other pieces of furniture.
  • Provided pool and facility tours, explaining offerings and rules.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided pool information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Education

Bachelor of Science - Law (Pre-Law)

University of Arizona
Tucson, AZ
05.2026

High School Diploma -

John Hersey High School
Arlington Heights, IL

St. James Grade School
Arlington Heights, IL

Skills

  • Reliability
  • Display Setup
  • Customer Needs Assessment
  • Store Opening and Closing
  • Stockroom Upkeep
  • Problem-Solving
  • Merchandising
  • Stocking and Receiving
  • Teamwork and Collaboration
  • Cash Handling
  • Adaptable and Flexible

Timeline

Retail Sales Associate

Lululemon
05.2023 - 01.2024

Clothing Sales Associate

Alo Yoga
05.2023 - 01.2024

Pool Attendant

Mount Prospect Park District
06.2021 - 08.2022

Family Babysitter

Multiple Families
01.2018 - 08.2023

Bachelor of Science - Law (Pre-Law)

University of Arizona

High School Diploma -

John Hersey High School

St. James Grade School

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Molly Kaepplinger