Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaetlin Mallory

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities

Overview

4
4
years of professional experience

Work History

Sales Ambassador

Orangetheory Fitness
02.2023 - Current
  • Delivered compelling sales presentations, showcasing the unique benefits of company products and services.
  • Maintain accurate records using established OTF sales systems
  • Conduct telephone inquiries/follow up calls/customer care calls
  • Greet members and guest promptly, enthusiastically, and with a smile, to create a friendly positive entrance into the OTF studio
  • Increased sales by building strong relationships with clients and providing excellent customer service.
  • Exceeded quarterly sales goals consistently by effectively managing a pipeline of leads.
  • Trained and mentored new sales representatives.

Banquet Captain

Bristow Manor Golf Club
08.2021 - Current
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Facility Operator

Lifetime Athletic Club
05.2021 - 09.2021
  • Reported building issues to building management to reduce safety concerns.
  • Secured records and storage to comply with filing and indexing procedures.
  • Facilitated communication between departments, fostering teamwork and efficient problem-solving when addressing facility-related issues.
  • Served as a key point of contact for employees regarding any facility-related concerns, fostering a positive work environment and promptly addressing issues as they arose.
  • Maintained a clean and organized work environment by enforcing strict housekeeping policies, contributing to higher workplace morale and safety standards.
  • Assisted in emergency preparedness planning, developing response protocols that ensured minimal disruption during crisis situations.

Cashier

Safeway
09.2020 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Education

Associate of Science - Health Sciences

Northern Virginia Community College
Annandale, VA
09.2025

High School Diploma -

Patriot High School
Nokesville, VA
06.2023

Skills

  • Target Achievement
  • Business Development
  • Objection handling
  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Reliability and punctuality
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development

Timeline

Sales Ambassador

Orangetheory Fitness
02.2023 - Current

Banquet Captain

Bristow Manor Golf Club
08.2021 - Current

Facility Operator

Lifetime Athletic Club
05.2021 - 09.2021

Cashier

Safeway
09.2020 - 07.2021

Associate of Science - Health Sciences

Northern Virginia Community College

High School Diploma -

Patriot High School

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Kaetlin Mallory