Kahealani Brito
Fontana,CA
Summary
Skilled in Computer Skills and emergency management, I excel in training teams and optimizing operations. My proactive approach led to improved safety compliance and customer satisfaction in fast-paced environments. Dedicated to providing assistance to individuals and family’s in need. Identify resources and developing plans of actions to deliver support. proven ability to work independently.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Medical Clinic
04.2025 - Current
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction and loyalty.
- Processed orders and returns accurately using CRM software, ensuring seamless transactions.
- Collaborated with team members to improve service delivery standards and procedures.
- Assisted in training new staff on customer service protocols and system navigation.
- Monitored customer feedback through surveys to identify areas for improvement.
Amazon Seller Case Management
Amazon
- Developed product knowledge to enhance customer interactions and drive sales effectiveness.
- Assisted customers in product selection, providing tailored recommendations to meet their needs.
- Executed inventory management tasks, ensuring optimal stock levels and organization of merchandise.
- Collaborated with team members to improve store layout and maximize customer engagement.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Developed customized solutions for clients'' unique needs, resulting in improved satisfaction and loyalty.
Traffic Control Technician
Alcoa Traffic Control
- Set up and maintained traffic control devices to ensure safety compliance.
- Monitored work zones for traffic flow and coordinated with team members for efficient operations.
- Conducted regular inspections of equipment and tools to ensure optimal performance and safety standards.
- Assisted in training new technicians on safety protocols and equipment usage procedures.
Education
High School Diploma -
Chaffey Adult School
Ontario, CA10.2018
Skills
- Customer Service
- Problem solver
- Managing records
- Emergency management
- Computer skills
- Housing assessment
- Maintaining confidentiality
- Policy knowledge
- Customer/Clients relations
- Office work
Timeline
Customer Service Representative
Medical Clinic
04.2025 - Current
Amazon Seller Case Management
Amazon
Traffic Control Technician
Alcoa Traffic Control
High School Diploma -
Chaffey Adult School