KAHEALANI KAUFUSI
Taylorsville,UT
Summary
Customer Services/Call Center/Sales Highlights of Qualifications Seeking full time employement in the Customer Service field, where my optimistic attitude and qualify people skills will help enhance the experience of the customers.
Overview
11
11
years of professional experience
Work History
Night Auditor/Housekeeper
Holiday Inn Express And Suites
Murray, UT
08.2021 - 08.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Opera.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
Customer Service Agent
Convergys
Taylorsville, UT
06.2010 - 10.2011
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Applied customer feedback to develop process improvements and support long-term business needs.
Referral Agent
O'currence Telesales
Salt Lake City, UT
01.2006 - 03.2010
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Scheduled appointments with specialists on behalf of clients.
- Examined homes for client arrivals after planning open-house events and showings.
Customer Service Specialist
Teleperformance USA
Salt Lake City, UT
11.2001 - 01.2006
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted customers with opening accounts and signing up for new services.
Education
G.E.D -
Salt Lake Community College
Salt Lake City05.2020
Skills
- Generating Reports
- Incoming Mail Sorting
- Check in and Checkout Procedures
- Nightly Audits
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Issue and Complaint Resolution
- Customer Account Management
- Order and Refund Processing
- Safety and Cleanliness Standards
- Computer Proficiency and Microsoft Office
- Housekeeping Duties
Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Night Auditor/Housekeeper
Holiday Inn Express And Suites
08.2021 - 08.2022
Customer Service Agent
Convergys
06.2010 - 10.2011
Referral Agent
O'currence Telesales
01.2006 - 03.2010
Customer Service Specialist
Teleperformance USA
11.2001 - 01.2006
G.E.D -
Salt Lake Community College
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