Kahealani Kaufusi
Tooele
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Care Specialist/Call Center industry. Solid team player with an upbeat and positive attitude. Proven ability to establish rapport with clients, meet their needs, and provide exceptional service. Strong background in customer care, well-equipped to deliver outstanding support and contribute to organizational success.
Overview
18
18
years of professional experience
Work History
Customer Service Associate (Part-Time)
Family Dollar
08.2024 - Current
- Provide friendly, efficient customer service in a high-paced retail environment while assisting with inventory management and daily store operations.
Loan Acquisition Agent
Teleperformance USA
03.2022 - 07.2023
- Managed inbound and outbound calls for a financial client, guiding customers through loan application processes and delivering personalized support.
Night Auditor / Front Desk Associate
Holiday Inn Express and Suites
08.2020 - 10.2021
- Completed end-of-day financial reports, handled guest inquiries, and ensured smooth night operations.
Team Lead/Warehouse
Deseret Industries
01.2016 - 06.2018
- Led warehouse operations, assigned tasks, and maintained safety standards, contributing to increased productivity.
Referral Agent (Remote)
Occurrence Tele sales
09.2006 - 01.2013
- Scheduled showroom appointments and provided customer information on products and services.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2026
GED -
G.E.D
Salt Lake City, UT01-2023
Skills
- Customer Service
- Hospitality and accommodation
- Team Leadership
- Quality Assurance
- Appointment Scheduling
- Technical Support
Timeline
Customer Service Associate (Part-Time)
Family Dollar
08.2024 - Current
Loan Acquisition Agent
Teleperformance USA
03.2022 - 07.2023
Night Auditor / Front Desk Associate
Holiday Inn Express and Suites
08.2020 - 10.2021
Team Lead/Warehouse
Deseret Industries
01.2016 - 06.2018
Referral Agent (Remote)
Occurrence Tele sales
09.2006 - 01.2013
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
GED -
G.E.D
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