Sophia Dolce
Deerfield Beach
Summary
Reliable and customer-focused professional with over four years of cashier experience and one year of customer service experience at Amazon. Skilled in processing transactions, assisting customers with technology, resolving concerns calmly, and working efficiently in fast-paced environments. Physically capable of lifting 50+ pounds and standing for extended periods. Friendly, patient, dependable, and fully available with a flexible schedule.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Associate (Part-Time)
Amazon
01.2025 - Current
- Assist customers with returns and order processing
- Provide hands-on support with technology and troubleshooting
- Maintain accuracy and efficiency in high-volume environment
- Resolve customer concerns professionally and calmly
- Stand for extended periods and perform physical tasks as required
Counselor / Childcare Worker
01.2024 - 01.2025
- Supervised and engaged children in structured activities
- Maintained a safe and positive environment
- Strengthened communication and patience skills
- Recognized as “Most Improved Counselor” within two weeks
Cashier
01.2020 - 01.2024
- Processed cash, credit, and digital transactions accurately
- Delivered friendly and efficient customer service
- Balanced registers and maintained proper cash handling
- Assisted customers with bagging and lifting heavy grocery items
- Worked effectively in fast-paced retail settings
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL 01.2024 - 02.2026
Skills
- Customer Service Excellence
- Cash Handling & POS Systems
- Technology Assistance (Customer Support)
- Child Supervision & Engagement
- Strong Communication Skills
- Conflict Resolution
- Time Management
- Team Collaboration
- Physical Stamina (Able to Lift 50 lbs)
Timeline
Customer Service Associate (Part-Time)
Amazon
01.2025 - Current
Associate of Arts -
Broward College
01.2024 - 02.2026
Counselor / Childcare Worker
01.2024 - 01.2025
Cashier
01.2020 - 01.2024