KAHELA ROBINSON
Houston,TX
Summary
I am an academic professional with proven track record in coordinating educational programs and initiatives. Strong focus on cultivating collaborative team environments and driving results. Skilled in curriculum development, student advising, and resource management. Reliable and adaptable, consistently meeting evolving needs and expectations. I also have extensive experience in customer service, consistently delivering high quality support with a focus on empathy and problem solving. My approach ensures customers satisfaction and builds lasting relationships.
Overview
6
6
years of professional experience
Work History
Academic Coordinator
Happy Kids Child Care Center
12.2025 - Current
- Developed and implemented academic program schedules to enhance operational efficiency.
- Coordinated communication between faculty, students, and administration to streamline processes.
- Managed curriculum development initiatives ensuring alignment with institutional goals.
- Coordinated professional development workshops to enhance faculty skills and knowledge in their respective fields.
- Implemented innovative teaching strategies, resulting in increased student engagement and improved retention rates.
Lead Teacher
The Nest Schools
12.2024 - 10.2025
- Led classroom activities that promoted creativity, critical thinking, and teamwork among students.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Applied play-based strategies to provide diverse approaches to learning.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
Customer Service (PRIOR AUTHORIZATION)
ENVASION ENTERPRISE STAFFING AGENCY
03.2022 - 07.2024
- I handled phone calls for appointment scheduling, inquiries, and message forwarding, enhancing patient satisfaction.
- Initiated prior authorizations through Cover My Meds, improving approval rates and reducing wait times.
- Documented account activity with accurate medical and billing codes, ensuring compliance and efficiency.
- Appealed insurance company decisions on prior authorization refusals, achieving higher approval rates.
- Streamlined communication processes, leading to measurable improvements in service delivery.
- Optimized prior authorization processes, resulting in faster approvals and reduced patient wait times, enhancing overall healthcare delivery efficiency.
Cashier
Publix
01.2020 - 07.2024
- Processed customer transactions swiftly, ensuring accurate cash handling and reducing wait times by 20%
- Resolved customer inquiries and issues, enhancing satisfaction and fostering repeat business
- Maintained clean and organized checkout areas, contributing to a positive shopping environment
- Collaborated with team members to optimize workflow, achieving a seamless and efficient checkout process
- Trained new cashiers, improving team performance and operational efficiency
- Streamline the checkout process, ensuring swift and accurate transactions. Enhance customer satisfaction through friendly service and efficient problem resolution.
- Optimized transaction speed, significantly reducing customer wait times and boosting overall store efficiency
- Mentored new team members, fostering a collaborative environment and enhancing operational effectiveness across the checkout area
Frontline Member Cashier Associate
SAM'S CLUB
03.2020 - 03.2021
- Highlighted store promotions to customers, increasing sales and customer engagement.
- Reconciled cash drawer accurately, resolving discrepancies and ensuring financial accuracy.
- Processed refunds and exchanges per company policy, enhancing customer satisfaction.
- Provided backup support during peak times, maintaining smooth store operations.
- Cross-trained in various roles, supporting organizational leadership and flexibility.
- Managed cash transactions with precision, reconciling drawers at shift start and end, and promptly resolved discrepancies to maintain financial accuracy.
- Proactively sought process improvements, enhancing customer service efficiency and streamlining operational workflows for better store performance.
Education
Diploma -
Miami Central Senior High School
Miami, FLBachelors of Arts - Criminal Justice
Edward Waters University
Jacksonville, FL05.2023
Skills
- Cash Register Operations
- Positive Reinforcement
- Behavioral Skills
- Safety Requirements
- Improvement Strategies
- Effective Communication
- Analytical Thinking
- Critical Thinking
- Training
- Development
- Pattern Recognition
- Negotiation
- Conflict Resolution
- Managing Operations
- Efficiency
- Leadership
- Team Leadership
- Problem Solving
- Time Management
- Customer Relations
- Sales Techniques
- Marketing Strategies
- Inventory Management
INTERNSHIPS
- Youth Mentor, The Malik Mentoring Program, Jacksonville
- Led in-person sessions aiding juveniles in completing court orders, reducing stress and anxiety
- Guided mentees to build self-confidence, achieving measurable improvements in self-image
- Implemented grounding techniques, significantly reducing overwhelm and stress levels in mentees
- Collaborated with the juvenile justice system to develop tailored mentoring strategies, enhancing effectiveness
- Facilitated personal growth and positive behavioral changes through court-mandated programs
- Partnered with the juvenile justice system to develop customized mentoring strategies, significantly improving program effectiveness
- Conducted in-depth assessments of juveniles' needs, creating personalized action plans to aid in completing court orders and reducing stress
- Pioneered innovative self-confidence-building exercises, resulting in notable improvements in mentees' self-image and overall outlook
Timeline
Academic Coordinator
Happy Kids Child Care Center
12.2025 - Current
Lead Teacher
The Nest Schools
12.2024 - 10.2025
Customer Service (PRIOR AUTHORIZATION)
ENVASION ENTERPRISE STAFFING AGENCY
03.2022 - 07.2024
Frontline Member Cashier Associate
SAM'S CLUB
03.2020 - 03.2021
Cashier
Publix
01.2020 - 07.2024
Bachelors of Arts - Criminal Justice
Edward Waters University
Diploma -
Miami Central Senior High School