Kahleya Bowman
Atlanta ,GA
Summary
Customer service and hospitality professional with 8+ years of experience in restaurants, retail, and operations management. Skilled in guest relations, team training, and fast-paced service environments. Proven ability to increase customer satisfaction, drive sales, and lead teams effectively. Seeking opportunities to grow in hospitality or customer service leadership roles. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Dispatch Coordinator
DHL
College Park, GA
08.2025 - Current
- Managed assignment of delivery routes and dispatched drivers to optimize shipment efficiency.
- Oversaw monitoring of incoming and outgoing freight utilizing DHL tracking systems and dispatch software.
- Facilitated collaboration among warehouse staff, drivers, and customers to address scheduling and delivery challenges.
- Monitored adherence to company policies, regulations, and safety standards.
- Oversaw maintenance of accurate delivery logs, shipment records, and route documentation.
- Optimized route efficiency to enhance warehouse operations and minimize delays.
Bartender/Server/Trainer
Benchwarmers Sports Bar and Grill
Stockbridge, GA
03.2023 - Current
- Executed high-quality service delivery while overseeing high-volume tables.
- Facilitated training sessions for new staff on service standards and upselling techniques.
- Ensured guest satisfaction by promptly addressing and resolving issues.
Server
Outback Steakhouse
Snellville, GA
01.2022 - 07.2024
- Assisted guests by taking food and beverage orders promptly. Entered orders accurately and in the correct sequence. Served food and beverages to guests in assigned sections and supported other sections as needed. Coordinated with kitchen staff to facilitate timely service and maintain food quality. Delivered exceptional customer service consistently. Completed additional tasks as directed by management.
Operations Manager
MADRAG STORES
Buford, GA
07.2022 - 01.2024
- Assisted in implementing and maintaining organizational processes. Supported daily operations through effective use of software and programs. Collaborated with teams to ensure smooth functionality of systems.
- Assisted HR department in resolving personnel issues and supporting team dynamics. Collaborated with management to address employee concerns and improve workplace morale. Contributed to operational efficiency by facilitating communication between departments.
- Managed inventory processes and supported loss prevention initiatives.
- Assisted in managing accounting operations and financial processes. Collaborated with accounting teams to review budgets and monitor revenue growth. Supported efforts to enhance profitability through financial analysis.
- Analyzed business performance and assessed effectiveness of implemented processes and policies.
Server Lead
Chili's
Snellville, GA
08.2019 - 05.2022
- Executed food and drink orders while serving menu items and fulfilling customer requests. Assisted in maintaining cleanliness by clearing tables during slower periods. Supported kitchen staff with additional tasks as needed.
- Managed operations at restaurant and bar, ensuring efficient service delivery.
- Welcomed customers with a friendly and professional demeanor.
- Recorded and committed customer orders to memory for efficient service delivery.
- Executed order preparation processes to ensure timely fulfillment.
- Executed food service operations to ensure timely and efficient meal delivery.
- Monitored customer interactions regularly to ensure satisfaction.
- Executed table clearing operations to maintain cleanliness and efficiency in dining area.
- Executed transaction processing with precision and efficiency.
- Executed thorough cleaning and sanitization of restaurant and bar areas to ensure compliance with health standards.
- Managed high volume of customer interactions efficiently.
Customer Service Associate
Walmart
Buford, GA
11.2019 - 05.2021
- Discuss goods or services information with customers or patrons. Maintain financial or account records. Calculate costs of goods or services.Refer customers to appropriate personnel.Execute sales or other financial transactions.Prepare documentation for contracts, transactions, or regulatory compliance.Collect deposits, payments or fees.Respond to customer problems or complaints.Promote products, services, or programs.Provide notifications to customers or patrons.
Server
Denny Restaurant
Columbus, GA
06.2017 - 10.2018
- Assisted patrons in choosing food and beverages by presenting menu options. Suggested courses based on preferences. Clarified chef's specialties and addressed food preparation inquiries.
- Monitored current menu offerings, specialties, and deviations to ensure accurate customer information.
- Addressed patron requirements by proactively inquiring about needs and observing dining processes.
Education
Associate of Science - LPN
Georgia Piedmont Technical College
Clarkston, GAHigh school -
Central Gwinnett High School
Lawrenceville, GA05.2019
Skills
- Demonstrated proficiency in various software applications to enhance operational efficiency
- Oversaw logistics management operations to ensure efficient supply chain processes
- Executed accurate data entry processes to ensure information integrity
- Executed multiple tasks simultaneously to enhance operational efficiency
- Demonstrated consistent reliability in all assigned tasks
- Demonstrated collaborative mindset to enhance team dynamics
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Facilitated organizational development initiatives to enhance team performance and collaboration
- Championed initiatives to drive operational excellence across all departments
- Conducted comprehensive business analysis to identify operational efficiencies and growth opportunities
- Directed workforce planning initiatives to optimize resource allocation
Certification
- CEUs Professional Development Certificate October 2024 to Present 10.0 clock hours and 1.0 Continuing Education Units (CEUs) for completion of Health and Safety Orientation Training - 10 Hours (Catalog #: 2510; Certificate #: 1344529-8548086) BFTS Training Code: TG-ASO-2372 ECE1.3 - Using developmental knowledge to create healthy, respectful, supportive, and stimulating learning environments and relationships, ECE1.4 - Creates emotionally and physically safe environments for children, ECE4.2 - Using a broad repertoire of developmentally responsive teaching and learning approaches, guided by applicable learning and development standards and individualized for each and every child, ECE5.1 - Utilizing the GELDS as a framework for growth and development
- Forklift Certification August 2025 to August 2028
- Adult, Child and Baby First Aid/CPR/AED Online October 2024 to October 2026 American Red Cross Training Course.
- First Aid Certification
- Responsible Beverage Service (RBS)
- TIPS
- Child Development Associate Certification
- RBT Certification
- AED Certification
- CPR Certification
Timeline
Service Dispatch Coordinator
DHL
08.2025 - Current
Bartender/Server/Trainer
Benchwarmers Sports Bar and Grill
03.2023 - Current
Operations Manager
MADRAG STORES
07.2022 - 01.2024
Server
Outback Steakhouse
01.2022 - 07.2024
Customer Service Associate
Walmart
11.2019 - 05.2021
Server Lead
Chili's
08.2019 - 05.2022
Server
Denny Restaurant
06.2017 - 10.2018
Associate of Science - LPN
Georgia Piedmont Technical College
High school -
Central Gwinnett High School