Kahlia Felipe
Austin,TX
Summary
Market Partner at Monat Global Inc., adept in brand marketing and fostering customer relationships, I excel in driving sales through strategic digital marketing and effective communication. Leveraging CRM proficiency and social media expertise, I've significantly enhanced brand visibility and customer engagement, contributing to a notable increase in sales figures.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Market Partner
Monat Global Inc.
Doral, FL
04.2020 - Current
- Created marketing plans for product launches and promotions.
- Conducted market research to identify potential customers, competitors and trends in the industry.
- Created content for digital campaigns including website copy, email newsletters, social media posts.
- Developed key customer relationships to increase sales.
- Prepared and delivered appropriate presentations on products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Explained product specifications in detail to potential buyers, addressing their concerns and queries.
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Created an attractive display area at events to attract more customers towards the products being demonstrated.
Social Media Marketer
Freelance
01.2020 - Current
- Created and maintained a social media strategy to increase brand awareness, engagement, and website traffic.
- Researched current trends in digital marketing industry to stay up-to-date on best practices.
- Engaged with users through direct messaging and comments to build relationships with potential customers.
- Created engaging multimedia content, including graphics, videos, and blog posts.
- Curated user-generated content to foster community and enhance brand loyalty.
- Created content for social media platforms, website, and other marketing materials.
- Developed an online presence by creating a blog and using SEO tactics.
Population Health Navigator
Queens Hospital Center
Honolulu, HI
07.2024 - 08.2024
- Maintained accurate records of patient interactions and progress towards goals.
- Coordinated referrals to appropriate specialists or community programs as needed.
- Contacted patients to provide appointment reminders.
- Referred patients to appropriate professionals and services.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Liaison Coordinator
R&R Builders
Honolulu, HI
01.2023 - 06.2024
- Facilitated communication between management and staff members to resolve issues in a timely manner.
- Provided support to department heads by coordinating resources and personnel as needed.
- Assisted with the development of marketing materials related to upcoming events and activities.
- Developed an effective system for tracking customer inquiries and complaints to ensure timely resolution of conflicts.
- Reviewed completed work to verify consistency, quality, and conformance.
Head Hostess
Aoki Teppanyaki and Izakaya
Honolulu, HI
02.2022 - 06.2024
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner. Provided excellent customer service to ensure guest satisfaction.
- Provided excellent customer service to ensure guest satisfaction.
- Trained new staff on proper hosting procedures and policies.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Resolved conflicts between customers in an efficient and professional manner.
- Developed long-term relationships with customers to increase opportunities for repeat business.
Supervisor of Operations
Avante Group
Honolulu, HI
08.2019 - 04.2021
- Provided training and guidance to team members on operational procedures and best practices.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Ensured compliance with all applicable laws, regulations, and standards.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Built strong operational teams to meet process and production demands.
Education
Digital Marketing
Cornell University
Ithaca, NYLiberal Arts
UH Manoa Kapiolani Community College
Honolulu, HIHigh School Diploma -
Farrington High School
Honolulu, HISkills
- Brand Marketing
- CRM proficiency
- Prospecting and telemarketing
- Sales development
- Customer relationship building
- Product and service sales
- Product demonstration
- Search Engine Optimization
- Social media expertise
- Customer relations
- Communication skills
- Team collaboration
- Project management
- Digital marketing
- Planning and coordination
Accomplishments
- Market Builder - Monat Global Partner
- Predominant Social Media Presence Award - Monat Global Director
Certification
- Digital Marketing Certificate
- Texas Alcoholic Beverage Commission Certification + National Food Handler
Timeline
Population Health Navigator
Queens Hospital Center
07.2024 - 08.2024
Liaison Coordinator
R&R Builders
01.2023 - 06.2024
Head Hostess
Aoki Teppanyaki and Izakaya
02.2022 - 06.2024
Market Partner
Monat Global Inc.
04.2020 - Current
Social Media Marketer
Freelance
01.2020 - Current
Supervisor of Operations
Avante Group
08.2019 - 04.2021
- Digital Marketing Certificate
- Texas Alcoholic Beverage Commission Certification + National Food Handler
Digital Marketing
Cornell University
Liberal Arts
UH Manoa Kapiolani Community College
High School Diploma -
Farrington High School
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