Melissa Kinsella
Summary
Enthusiastic, savvy, personable, and authentic. I strive on meeting the next challenge. Encourager by nature and known to speak life into everything I endeavor. Nearly 25 years in consumer relations through coaching, mentorship, leadership, leader support, planning & event execution abilities.
Overview
10
10
years of professional experience
Work History
Market Partner
Monat Global Inc.
Litchfield, MN
02.2019 - Current
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Exceptional computer skills
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Prepared and deliver customer sales quotes.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
Health Advisor
Kinsella Chiropractic
Litchfield, MN
06.2018 - 04.2020
- Maintained full and current understanding of available plans, products and services.
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Partnered with agencies and organizations driving improvements in community health.
- Prepared presentations on health and safety concerns for public.
- Helped programs improve outreach efforts and results with fresh designs for educational materials and visual aids.
- Identified process improvements in day-to-day functioning of department.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Administered job knowledge assessments and competency testing for certification-level training.
- Maintained mailing lists and subscriptions to facilitate program functions.
Administrative Manager
Bruggers Lawrence & Associates
Litchfield, MN
09.2004 - 06.2009
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Assigned tasks and directed team of office clerks.
- Maintained CRM database with customer updates and report generation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Developed and administered project budgets.
- Maintained store equipment, printers and fax machines.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Established and maintained long-range plans for quality assurance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science -
Crown College
Saint Bonifacius, MN04.2011
Skills
- Market Conditions
- Professional Relationships
- Developing New Business
- Creative Solutions
- Brand Visibility
- Consultative Sales Techniques
- Effective Customer Communication
- Professional Development
- Client Needs Assessment
- Visual Merchandising
- Promotions and Specials
- Customer Service and Assistance
- Client Satisfaction
- Team Member Motivation
- Interpersonal Communication Skills
- Staff Meetings
- Social Media Campaign
- Promotional Materials
- Training Seminars
- Site Visits
- Client Retention
- Search Engine Optimization Practices
Additional Information
I am proficient in most if not all Microsoft applications. Zoom capable, photography & editing. Social Media platforms. Pride myself in being a fast learner of nearly any software application.
Timeline
Market Partner
Monat Global Inc.
02.2019 - Current
Health Advisor
Kinsella Chiropractic
06.2018 - 04.2020
Administrative Manager
Bruggers Lawrence & Associates
09.2004 - 06.2009
Bachelor of Science -
Crown College