Kahliyah Searcy
Jacksonville
Summary
Detail-oriented lending and title professional with 7+ years of experience in Florida title, registration, and lien processing within a highly regulated government environment. Proven ability to accurately process title documentation, verify ownership, ensure lien compliance, and support customers and internal teams. Brings prior loan processing and financial services experience, making a seamless transition into a credit union lending operations role.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tag and Title Clerk
City of Jacksonville (Tax Collector’s Office)
05.2018 - Current
- Process and review vehicle titles, lien recordings, lien satisfactions, and ownership transfers in compliance with Florida statutes.
- Verify supporting documentation including MCOs, odometer disclosures, VINs, POAs, and identification to ensure accuracy and fraud prevention.
- Ensure proper lien placement and release to protect financial interest holders.
- Assist customers with complex title and registration issues while maintaining high accuracy and professionalism.
- Collaborate with law enforcement, state agencies, and internal departments to resolve title discrepancies and compliance issues.
- Maintain strict attention to deadlines, audit standards, and regulatory requirements.
Retention Customer Service Representative
Citibank
08.2017 - 05.2018
- Reviewed customer accounts to identify issues and recommend appropriate solutions.
- Retained clients through effective communication, negotiation, and product education.
- Maintained compliance with banking policies and confidentiality standards.
- De-escalated escalated concerns while delivering high-quality service.
Health Insurance Sales Agent (2-40 License)
Florida Blue
08.2016 - 08.2017
- Guided clients through insurance enrollment and documentation requirements.
- Maintained knowledge of regulated insurance products including Medicare and Medicaid.
- Met performance goals in a fast-paced, compliance-driven environment.
Loan Processor
Lending Bear
02.2014 - 08.2016
- Processed secured and unsecured loan applications in accordance with state and federal lending regulations.
- Reviewed applicant documentation, credit history, and financial data to determine loan eligibility.
- Ensured loan files were complete, accurate, and compliant prior to funding.
- Explained loan terms, repayment schedules, and collateral requirements to customers.
- Supported collections and payment arrangements while maintaining customer relationships.
Education
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FL08-2016
Skills
- Florida Title Processing & Transfers
- Lien Recording & Release Compliance
- Loan & Collateral Documentation
- Regulatory & Policy Adherence
- Document Verification & Accuracy
- Member / Customer Support
- Interdepartmental Coordination
- Risk Awareness & Fraud Prevention
- Microsoft Office Suite
- 10-Key (5,000 KPH) Typing 35–40 WPM
Certification
- Florida 2-40 Health Insurance License
- License #W356634
Timeline
Tag and Title Clerk
City of Jacksonville (Tax Collector’s Office)
05.2018 - Current
Retention Customer Service Representative
Citibank
08.2017 - 05.2018
Health Insurance Sales Agent (2-40 License)
Florida Blue
08.2016 - 08.2017
Loan Processor
Lending Bear
02.2014 - 08.2016
Associate of Arts - Criminal Justice
Tallahassee Community College