Kahmara-EL Walker
Cahokia Heights,Illinois
Summary
Results-driven Support Services Specialist with hands-on experience in delivering care and assistance. Skilled in communication and problem-solving, ensuring high service standards and positive outcomes. Focus on teamwork and adaptability meets client needs effectively. Experienced Care Manager managing complex caseloads and developing tailored action plans for diverse populations.
Overview
6
6
years of professional experience
Work History
Support Service Worker (Dietary Department)
Alton Mental Health Center
Alton, Il
07.2025 - 01.2026
- Facilitated patient nutritional needs assessments within behavioral health care setting.
- Coordinated with healthcare staff to deliver appropriate dietary services.
- Maintained compliance with food safety, sanitation, and healthcare regulations.
- Managed inventory and streamlined daily department operations.
- Maintained cleanliness and organization of patient areas, ensuring a safe environment.
Family Case Manager
East Side Health District
East St. Louis, Il
06.2023 - 08.2024
- Assessed client healthcare, nutrition, and social service needs to inform tailored interventions.
- Coordinated services with healthcare providers, social service agencies, and community organizations.
- Connected clients with healthcare, housing, food assistance, transportation, and other community resources.
- Conducted client assessments to identify healthcare, nutrition, and social service needs.
- Managed multiple client cases while ensuring accurate, confidential documentation to support effective service delivery.
- Managed approximately 12 incoming calls, messages, and emails per day from clients.
- Maintained accurate, confidential documentation and managed multiple client cases.
Additional Professional Experience
Amazon • Walgreens Distribution Center • Schnucks Markets
Edwardsville, IL
01.2020 - 01.2024
- Provided exceptional customer service, enhancing customer satisfaction in fast-paced environments.
- Ensured accuracy in processing inventory and orders, resulting in timely fulfillment of customer requests.
- Managed approximately 4-5 incoming calls and messages per day from customers
- Exhibited reliability and organization in team settings, contributing to overall operational efficiency.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Nutrition
Southern Illinois University Edwardsville
Edwardsville, IL05-2023
Skills
- Nutrition Education
- Care Coordination
- Care Planning
- Client Advocacy
- Client Assessments
- Community Resource Navigation
- Dietary Support
- Electronic Documentation
- Microsoft Word
- Communication
- Active learning
- Tactfulness
- First aid and safety
- HIPAA compliance
- Multitasking and organization
Timeline
Support Service Worker (Dietary Department)
Alton Mental Health Center
07.2025 - 01.2026
Family Case Manager
East Side Health District
06.2023 - 08.2024
Additional Professional Experience
Amazon • Walgreens Distribution Center • Schnucks Markets
01.2020 - 01.2024
Bachelor of Science - Nutrition
Southern Illinois University Edwardsville