Kahwani Young
Tupelo,MS
Summary
Experienced Cardiac Monitor Technician with excellent data interpretation skills and professional demeanor. Committed to providing calming environment for patients to ease anxiety and produce accurate, true results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Cardiac Monitor Technician
North Mississippi Health Services
07.2023 - Current
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Collaborated with healthcare team to maintain quality patient care.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
Processing Clerk
Tennessee Valley Regional Housing Authority
04.2023 - 07.2023
- Demonstrated attention to detail while accurately entering alphanumeric data from various source documents into computer systems.
- Created reports for managers to review.
- Achieved higher client satisfaction rates by providing prompt responses to inquiries about document status or required actions.
- Maintained database for accurate and updated information.
- Processed applications submitted by fax or online.
Front Desk Receptionist
Wingate By Wyndham
03.2023 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Office Administrator
Faye's Playhouse & Learning Center
08.2022 - 03.2023
- I answer phone calls, data entry, assist the director in maintaining files for children (both hard copies and files on Childcare Software)
- I assist in running errands and purchasing supplies
- Assist the director with registration for program and obtaining the necessary documents
- Maintain confidentiality of program records and administrative information
- Work under pressure to handle task, deadlines and unexpected task.
Commercial Dispatcher
MH Holdings LLC
12.2021 - 07.2022
- Managed multiple truck driver's schedule and routes to be picked up and delivered at agreed time
- Reviewed driver logs and maintained update for medical cards
- I completed paperwork related to shipments, created invoices and handled all complaints and inquiries.
Field Consultant
Florida Highway Safety & Motor Vehicles
11.2016 - 08.2021
- I assisted examiners in the driver license and motor vehicle of the state and county offices
- I provided direction for transactions that required accurate documentation that adhered to policy and procedures
- I assisted examiners via phone, email, and fax using various systems of FDLIS, FRVIS, CDLIS, DAVID, CRS, CCIS, EXPERT, CSTIMS, MOTORIST MAINTENANCE, CISCO and FINNESS.
Consultant
Florida Highway Safety & Motor Vehicles
03.2015 - 11.2016
- Responsible for providing resolution to escalated telephone inquiries by means of investigation, analyzing, and researching complaints
- Providing daily assistance to CSC co-workers to assist customer with clear and correct information using various systems supported by policies and procedures of FDLIS, FRVIS, CDLIS, DAVID, CRS, CCIS, OASIS, EXPERT, MOTORIST MAINTENANCE, CISCO and CISCO FINNESS.
Analyst
Florida Highway Safety & Motor Vehicles
11.2013 - 03.2015
- I handled incoming motor vehicle and driving license calls from customers
- I completed work request for customers needing replacements and renewals
- I provided clear and correct information as how to obtain and reinstate driving privileges
- I navigated thru various systems.
Examiner
Florida Highway Safety & Motor Vehicles
04.2013 - 11.2013
- Duties were to enforce the highest possible standards t keep dangerous drivers off the streets, prevent identity theft and keep our borders safe
- Maintain title and registration information on vehicles preventing fraud and ensuring that you get what you pay for when you buy a vehicle or mobile home
- Proficient knowledge with systems, policy and procedures related to FDLIS, IMS, OASIS, ADLTS, CDLIS, and NMVTIS
- Administer required oath to customers in accordance to procedures
- Issued state driver licenses, commercial driver license and identification cards.
Unit Treatment Rehabilitation Specialist
01.2008 - 04.2013
- I was responsible for the direct care for hospitalized men and women
- More specifically, I provided one-to-one and group supervision of patient activity
- I recorded observation of activities and medical concerns into each patient log for future actions to be reviewed
- I conducted counseling on the importance of rule adherence
- I conducted classed on the importance of taking medication, personal care and budgeting
- I spoke with doctors and nursing concerning medication and general health concerns.
Education
Introductory courses in the Nursing program -
TALLAHASSEE COMMUNITY COLLEGE
Tallahassee, Florida03.2005
Academic Diploma -
GREENSBORO HIGH SCHOOL
Greensboro, Florida05.2003
Skills
- Proficient at the use of company computers and office equipment
- Strong customer service skills
- Ability to maintain confidential charts
- Ability to document and record observed behaviors
- Ability to work under pressure
References
Upon Request
Timeline
Cardiac Monitor Technician
North Mississippi Health Services
07.2023 - Current
Processing Clerk
Tennessee Valley Regional Housing Authority
04.2023 - 07.2023
Front Desk Receptionist
Wingate By Wyndham
03.2023 - 07.2023
Office Administrator
Faye's Playhouse & Learning Center
08.2022 - 03.2023
Commercial Dispatcher
MH Holdings LLC
12.2021 - 07.2022
Field Consultant
Florida Highway Safety & Motor Vehicles
11.2016 - 08.2021
Consultant
Florida Highway Safety & Motor Vehicles
03.2015 - 11.2016
Analyst
Florida Highway Safety & Motor Vehicles
11.2013 - 03.2015
Examiner
Florida Highway Safety & Motor Vehicles
04.2013 - 11.2013
Unit Treatment Rehabilitation Specialist
01.2008 - 04.2013
Introductory courses in the Nursing program -
TALLAHASSEE COMMUNITY COLLEGE
Academic Diploma -
GREENSBORO HIGH SCHOOL
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