Kai Chin
Portland,OR
Summary
To obtain a position in customer service, Food Preparation, serving, manufacturing or sales utilizing my skills in these areas from my vast experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Specialist/Call Taker
Portland State Office OHA
Portland, OR
11.2023 - Current
- Checked mail and emails daily creating certificate cards to be sent out daily to engineers
- Received inbound and make outbound calls regarding status of birth certificates
- Perform general administrative tasks such as filing, copying, scanning, data entry, and document preparation
- Assisted with proofreading documents for accuracy and completeness
- Maintained office supplies inventory and placed orders as needed
- Assisted with special projects as assigned
- Daily task working on a computer with programs including Microsoft Office Suite (Word, Excel, PowerPoint)
Food Service Worker
LGC Hospitality Companies (Hospitality Services)
Portland, OR
01.2023 - Current
- Prepared cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep
- Properly cut fruits, designed platters and pastries
- Properly sanitize work station, cutting boards
- Set up workstations and ingredients so that food can be prepared according to recipes
- Undertake basic cooking duties, such as reducing sauces and parboiling food
- Prepare simple dishes, such as salads and entrees.
Amazon Warehouse Associate
Amazon Warehouse
Portland, OR
10.2023 - 06.2024
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products, view prompts on screens and follow the direction for some tasks
- Troubleshoot problems.
Passenger Service Agent/Airport Operations
Airport Terminal Services
Portland, OR
06.2022 - 01.2023
- Checked in passengers at the ticket counter and gates, check-in and tag passenger baggage
- Maintained the highest level of service expectations for both the passengers and the airline customer
- Patiently handle customer concerns and complaints regarding ticketing and baggage handling, answer inquiries regarding flight schedules, fares and other questions as they arise
- Make announcements at gate or over general PA system regarding flight activity
- Be responsible for all flight movement messages between the gate, ground handling team, and flight crew
- Coordinate ticket counter activities with ground handling team to ensure all bags get to their destination.
Nike Catering Coordinator
Nike, Beaverton - Nike
Beaverton, OR
08.2021 - 08.2022
- Set up of catering service according to client/customer requests and banquet event
- Order and Serve food and beverage to guests
- Maintain appearance and cleanliness of food service areas during event
- Replenish food and beverage product during event
- Breaks down and cleans food service areas and equipment post event; returns equipment to proper storage area
- Provide excellent customer service, anticipating guests' needs
- Maintains a positive attitude towards guests, customers, clients, co-workers, etc.
GSE Mechanic
Airport Terminal Services
Portland, OR
09.2019 - 04.2020
- Serviced Alaska airlines air units and equipment trucks with fuel
- Hydrated lavatory water, oil, hydraulic fluid and compressed air Logs
- Effectively Paying very close attention to detail by safely scanning all air units properly using the right gas which takes either regular or diesel near planes
- Configured, replaced, repaired, and GSE trucks
- Modified engines, transmissions brakes and braking systems to work properly
- Demonstrated safety driving on the airfield, reloading gas to the ground service equipment truck nightly
- Diagnosed problems using test equipment and applicable manuals Operated and tested ground equipment for performance assessment
- Completed associated paperwork and tracked parts returning equipment safely to drive lots
- Parking ground service fuel truck near aircraft safety by correctly following procedures and standards when an aircraft engine is on also carrying out other duties as assigned.
Office Administrator/Dispatcher
Bags Inc PDX Airport
Portland, OR
07.2015 - 05.2017
- Handled lost luggage claims for all airlines for bags, which contained at least fifty pounds, and above
- Worked with all inquiries over the phone, storage cost, customer service relations, operations with lost & found for the port of Portland
- Worked with passengers over the phone, managed billing tabs & shipments through various locations in the Portland metro area
- Dispatched & communicated with delivery drivers, helped navigate and assigned delivery locations
- Worked in a fast-paced environment and able to multitask through various assignments
- Handled lost & found items for passengers, effectively communicated with airlines effectively on updates through delivery.
Education
High School Diploma -
MT. Hood Community College
Gresham, ORSkills
- Computer Literacy
- PC's (Dell, Hewlett Packard, Compaq, Toshiba)
- Macintosh (Apple)
- Software
- Microsoft Office Suite (Word/Excel/PowerPoint)
- General Office
- File
- Type
- Photocopy
- Scan
- Fax
- Warehouse / Manufacturing
- Pallet driving
- Heavy consistent lifting of 50 pounds
- Production
- Picking
- Sorting
- Lifting
- Packing
- Cycle Counting/ Inventory
- Guest Services
- Menu Planning
- Catering (1 year)
- Food Safety
- Banquet Experience
- Food Preparation (3 years)
- Load & Unload
- POS
- Customer Service (10 years)
- Microsoft Excel
- Microsoft Office (10 years)
- Accounting
- Accounting software (2 years)
- Cooking (1 year)
- Medical billing (1 year)
- Typing (10 years)
- QuickBooks
- Call center management
- Hotel experience
- Office Management
- Accounts Payable
- Assembly
- Sheet metal
- Restaurant experience
- Volunteer management
- Hospitality
- Cash handling
Certification
- Food Handler Certification
- Driver's License
- ServSafe
- Air Brake Endorsement
- CDL B
Timeline
Office Specialist/Call Taker
Portland State Office OHA
11.2023 - Current
Amazon Warehouse Associate
Amazon Warehouse
10.2023 - 06.2024
Food Service Worker
LGC Hospitality Companies (Hospitality Services)
01.2023 - Current
Passenger Service Agent/Airport Operations
Airport Terminal Services
06.2022 - 01.2023
Nike Catering Coordinator
Nike, Beaverton - Nike
08.2021 - 08.2022
GSE Mechanic
Airport Terminal Services
09.2019 - 04.2020
Office Administrator/Dispatcher
Bags Inc PDX Airport
07.2015 - 05.2017
High School Diploma -
MT. Hood Community College
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