Karen Dawes
Bullhead City,AZ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
On-Call Branch Office Administrator
Edward Jones Investments
Bullhead City, AZ
09.2023 - Current
- Greeted walk-in customers promptly upon arrival and assisted them with their needs.
- Managed multiple priorities in a deadline driven environment.
- Handled incoming calls from customers regarding account balances or other inquiries.
- Ensured compliance with applicable laws, regulations, and internal policies within the branch.
- Conducted financial transactions including deposits, withdrawals, transfers, and loan payments.
- Answered queries from customers via phone or email in a timely manner while providing solutions.
Assistant Manager
Riverview RV Resort Golf Course
Bullhead City, Arizona
12.2022 - 06.2023
- Managed golf course and Pro Shop operations.
- Assisted customers with scheduling, financial transactions, ordering merchandise, and overseeing golf course operations.
Owner/Founder
Grumpy Dog Candle Co., LLC
Orange County, California
04.2014 - 12.2021
- Successfully launched an upcycled bottle soy wax candle business and handled all key aspects of operations (production, branding, advertising, accounting, customer service).
- Specialized in internet and social media marketing/sales, shipped products domestically and internationally, and instructed candle making workshops.
- Sold the business in 2021 for a profit in order to pursue new challenges.
Police Officer
City of Irvine
Irvine, California
12.2002 - 04.2014
- Patrol Officer (patrolled assigned areas to detect and prevent criminal activity, responded to emergency calls for service, arrested suspects, interviewed witnesses, and prepared investigative reports).
- Detective (specializing in major fraud/financial crime investigations).
- Field Training Officer (trained entry level police officers in patrol).
- Recruit Training Officer at Golden West Criminal Justice Training Center (supervised, instructed and mentored police recruits through the six month police academy program).
- Report Writing Instructor.
- Firearms Instructor at California Specialized Training Institute.
Administrative Assistant
Los Angeles Interagency Metropolitan Police Apprehension Crime Task Force
Commerce, California
01.2002 - 12.2002
- Assigned to the Criminal Racketeering Asset Forfeiture Team.
- Conducted preliminary case investigation, data analysis, and various administrative duties as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
Member Service Representative
Orange County Teachers Federal Credit Union
Santa Ana, CA
07.1997 - 10.2001
- Assisted credit union members with consumer loan/account management and various financial transactions.
- Answered incoming calls regarding membership benefits and services.
- Monitored compliance with organizational security protocols when interacting with members.
Education
Master of Science - Emergency Services Management
California State University, Long Beach
Long Beach, CA06.2007
Bachelor of Arts - Criminal Justice, Political Science
California State University, Fullerton
Fullerton, CA06.2001
Skills
- Customer service
- Leadership
- Training & Development
- Computer literacy
- Cash Handling
- Conflict Resolution
- Verbal/Written Communication
- Documentation review
- Coaching and Mentoring
- QuickBooks Experience
- Employee Development
- Resourceful Nature
- Strong Interpersonal Skills
- Excellent Time Management Skills
Affiliations
- Health and Fitness
- Golf
- Travel
- Graphic Design
- Do-It-Yourself Renovation Projects
Timeline
On-Call Branch Office Administrator
Edward Jones Investments
09.2023 - Current
Assistant Manager
Riverview RV Resort Golf Course
12.2022 - 06.2023
Owner/Founder
Grumpy Dog Candle Co., LLC
04.2014 - 12.2021
Police Officer
City of Irvine
12.2002 - 04.2014
Administrative Assistant
Los Angeles Interagency Metropolitan Police Apprehension Crime Task Force
01.2002 - 12.2002
Member Service Representative
Orange County Teachers Federal Credit Union
07.1997 - 10.2001
Master of Science - Emergency Services Management
California State University, Long Beach
Bachelor of Arts - Criminal Justice, Political Science
California State University, Fullerton
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