Summary
Overview
Work History
Education
Skills
Timeline
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Kai Crawford

Blissfield,MI

Summary

Dynamic individual with hands-on experience in computer systems and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

1
1
year of professional experience

Work History

Customer Experience Agent

Toyota Connected - Workday Solutions
01.2025 - Current
  • Maintains high customer satisfaction percentage.
  • Assists customers in subscribing or unsubscribing from Toyota services.
  • Responsible for taking calls across the entirety of the United States and Canada.
  • Troubleshoots technology issues between the customers and Toyota systems.
  • Manages time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Uses critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrates strong organizational and time management skills while managing multiple projects.

Member Services

Amerihealth Caritas - LiveOps Customer Support
08.2024 - 03.2025
  • Maintaining a customer satisfaction percentage of 98 out of 100.
  • Responsible for taking incoming calls from the eastern United States.
  • Implemented customer service skills while helping members navigate their health care benefits.
  • Contacted state medicare offices to resolve enrollment issues of individuals with Medicare and Medicaid.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Some College (No Degree) - Computer Science

University of Michigan - Flint
Flint, MI

Bachelor of Science - Simulation, Animation, And Gaming

Eastern Michigan University
Ypsilanti, MI
04.2024

Skills

  • Attention to detail
  • Tracking
  • Jira
  • Computer hardware/software
  • Teamwork and collaboration
  • Problem-solving
  • Friendly, positive attitude
  • Calm under pressure
  • Active listening

Timeline

Customer Experience Agent

Toyota Connected - Workday Solutions
01.2025 - Current

Member Services

Amerihealth Caritas - LiveOps Customer Support
08.2024 - 03.2025

Some College (No Degree) - Computer Science

University of Michigan - Flint

Bachelor of Science - Simulation, Animation, And Gaming

Eastern Michigan University

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