Kai DeBaun
Lancaster,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Courier
Federal Express
Lancaster, TX
11.2022 - Current
- Documented items transported, recipient information and problems.
- Obtained official signatures and required payments for different types of deliveries.
- Assisted with loading and unloading of cargo as needed.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Temporary Team Lead
Bank of America
Fort Worth, Texas
11.2021 - 08.2022
- Ensured compliance with legal and regulatory requirements in all team activities.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained accurate records of employee attendance and task completion times.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Developed strategies to increase team productivity and improve customer service levels.
- Set specific goals for projects to measure progress and evaluate end results.
Bankruptcy Specialist
Santander Consumer USA
North Richland Hills, Texas
11.2019 - 11.2021
- Stayed abreast of changes in legislative and regulatory guidelines.
- Maintained accurate records of all client interactions and case files according to office procedures.
- Coordinated with attorneys concerning legal aspects of cases when needed.
- Drafted correspondence to creditors regarding debt restructuring or repayment plans.
Front Line Manager
Genpact
Richardson, Texas
05.2018 - 10.2019
- Managed daily operations of a staff of 20, including scheduling shifts and assigning tasks.
- Resolved customer complaints in a timely manner and communicated resolutions to customers.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Team Lead
Kohls Corporate Offices
Dallas, TX
03.2015 - 04.2018
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Oversaw the use of customer service software to track and manage customer interactions.
Education
Some College (No Degree) - General Studies
Navarro College
Corsicana, TXSkills
- Document management
- Customer service
- Team leadership
- Data entry
- Quality assurance
- Time management
- Problem resolution
- Employee training
Timeline
Courier
Federal Express
11.2022 - Current
Temporary Team Lead
Bank of America
11.2021 - 08.2022
Bankruptcy Specialist
Santander Consumer USA
11.2019 - 11.2021
Front Line Manager
Genpact
05.2018 - 10.2019
Customer Service Team Lead
Kohls Corporate Offices
03.2015 - 04.2018
Some College (No Degree) - General Studies
Navarro College