Kai Elkins
Kaysville,Utah
Summary
Well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Always engaging and maintaining clarity and consistency in communications with fellow coworkers and peers.
Takes corrective dialogue to the mind and heart to insure better production and behavior.
Overview
3
3
years of professional experience
Work History
Team Member
Utah Jazz Retail
Salt Lake City, Utah
10.2021 - Current
- Greeting fans and consumers when entering and exiting.
- Finding common ground with fans' interests to better relate and make experience more memorable.
- Maintaining knowledge about store inventory locations, materials, sizing, etc. to better answer and up-sell product.
- Replenishing product before and after game nights to keep presentation and sales goals met.
- Being keen to what grabs customer attention when browsing the store, then capitalizing and placing merchandise in places to create higher traffic.
- Being knowledgeable on league and team news, being able to have genuine conversations with customers and fans, breaking barriers from customer and employee.
- Counting in artist(s)' merchandise and keeping exact record before and after shows.
- Staying attentive to attendee's requests during lively and full rush periods during event nights (concerts, games, etc.).
Customer Experience Coordinator
Marshalls
Farmington, Utah
06.2021 - 10.2021
- Creating successful conversation around store credit card applications while answering any questions or concerns in honest dialogues.
- Enforcing store policies and mandates to keep business standards consistent.
- Oversaw front register operations, keeping customer traffic flowing, and supporting my staff during issues.
- Being a peacemaker when any conflict arose during transactions and making sure both parties are heard and understood.
- Embracing roles as friend, leader, and supervisor to create layers of trust and reliability with staff.
- Recognizing regular shoppers and checking in on their experiences with the store and furthering relationships to bring them back.
Merchandise Associate
Marshalls
Farmington, Utah
10.2020 - 10.2021
- Organize and transport product from daily deliveries, with quantities averaging 5-12+ palettes of boxes.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced and thanked all customers when entering and exiting.
- Answered customer questions regarding store merchandise, department information and pricing.
Theatre Usher
Cinemark Theaters
Farmington, Utah
12.2019 - 03.2020
- Assisted patrons with seating by giving directions and lighting paths.
- Sold admission, processed payments and issued tickets all while keeping excellent customer service and friendly demeanor to everyone.
- Provided information about current and future events at facility.
Education
GED -
Farmington High School
Farmington, UT12.2022
Skills
- Teamwork and Collaboration
- Willingness to Learn
- Clear Communication
- Customer Service
- Continuous Development
- Rewards Programs
- Product Knowledge
- Peer Relationships
- Billing and Payment Processing
- Consultative Sales Approach
- Guest Satisfaction
- Quality Standards
- Organizing Work Stations
- Following Instructions
- Workplace Safety
Accomplishments
District Customer Service-Person of the Month - Marshalls July 2021
Timeline
Team Member
Utah Jazz Retail
10.2021 - Current
Customer Experience Coordinator
Marshalls
06.2021 - 10.2021
Merchandise Associate
Marshalls
10.2020 - 10.2021
Theatre Usher
Cinemark Theaters
12.2019 - 03.2020
GED -
Farmington High School
Similar Profiles
AVERY WIGHTAVERY WIGHT
Broadcast Intern at Utah Jazz/Utah Hockey ClubBroadcast Intern at Utah Jazz/Utah Hockey Club
Sam MartinSam Martin
Experience Ambassador at Utah Jazz / Delta CenterExperience Ambassador at Utah Jazz / Delta Center
Stockton HardingStockton Harding
Camps & Clinics Coach at Utah JazzCamps & Clinics Coach at Utah Jazz