Audrey Poole
Midvale,UT
Summary
Experienced in guest relations and fostering positive work environments, delivering quality customer service. Skilled in supervising teams and consistently meeting company expectations and standards. Adept at resolving conflicts, ensuring customer satisfaction, and maintaining operational efficiency.
Overview
7
7
years of professional experience
Work History
PREMIUM EXPERIENCE HOST
UTAH JAZZ/UTAH HOCKEY CLUB
10.2023 - Current
- Assisted lease owners in premium club areas on game days by guiding them to their seats and explaining area rules.
- Loaded arena currency onto mobile apps to facilitate transactions for guests.
- Enforced alcohol policies and maintained a safe, welcoming environment for all attendees.
- Contributed to enhancing the overall game-day atmosphere in support of the Utah Jazz and Utah Hockey Club’s brand and fan engagement.
SHIFT SUPERVISOR
STARBUCKS
09.2022 - 12.2024
- Managed inventory, processed cash transactions, and handled daily deposits.
- Operated cash registers, opened and closed the store, ensuring adherence to security procedures.
- Supervised a team of 9 employees during peak hours, delegating tasks to maintain efficient floor operations.
- Resolved customer service issues professionally, ensuring a positive experience and high customer satisfaction.
VOLUNTEER
SUNDANCE
01.2023 - 02.2023
- Assisted with crowd management, ushering attendees to their seats and ensuring smooth flow during screenings for large audiences.
- Provided support at the pass holders line by verifying credentials and directing guests efficiently.
BARISTA
STARBUCKS
03.2021 - 09.2022
- Prepared high-quality beverages, ensuring consistency and customer satisfaction.
- Maintained a clean and efficient workspace, following health and safety guidelines.
- Delivered excellent customer service to create a welcoming and positive environment for guests.
ACADEMIC PEER TUTOR
OAK CANYON JUNIOR HIGH
09.2017 - 09.2019
- Provided individual support to students with disabilities, adapting teaching methods to meet diverse learning needs.
- Collaborated with teachers and staff to develop and implement tailored strategies for academic success.
Education
Bachelor of Science - Communications
Arizona State University
Online12-2026
High School Diploma -
Timpanogos High School
Orem, UT05.2022
Skills
- CUSTOMER SERVICE
- INVENTORY MANAGEMENT
- PROBLEM-SOLVING
- MULTI-TASKING
- SUPERVISION
- LEADERSHIP
- TIME MANAGEMENT
- ORGANIZATION
Accomplishments
- Record-breaking: Broke performance metrics for Starbucks in Utah County, exceeding sales, store operations, and customer satisfaction targets.
- Coffee Master Certification: Earned the Coffee Master title, demonstrating advanced product knowledge.
- Key Employment Achievement: Successfully hired by the Utah Jazz, contributing to a fast-paced, high-profile environment.
Timeline
PREMIUM EXPERIENCE HOST
UTAH JAZZ/UTAH HOCKEY CLUB
10.2023 - Current
VOLUNTEER
SUNDANCE
01.2023 - 02.2023
SHIFT SUPERVISOR
STARBUCKS
09.2022 - 12.2024
BARISTA
STARBUCKS
03.2021 - 09.2022
ACADEMIC PEER TUTOR
OAK CANYON JUNIOR HIGH
09.2017 - 09.2019
Bachelor of Science - Communications
Arizona State University
High School Diploma -
Timpanogos High School
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