NANCY NGUYEN
Bloomington,MN
Summary
Detail-oriented professional committed to enhancing customer satisfaction in high-volume dining environments. Expertise in managing reservations, resolving guest inquiries, and ensuring order accuracy. Demonstrates strong communication skills and a solid work ethic, contributing to a positive dining experience.
Overview
20
20
years of professional experience
Work History
Premium experience host
Armory
Minneapolis, Minnesota
07.2026 - Current
- Welcoming and checking in VIP guests and suite holders
- Escorted groups and individuals to designated premium areas and private suites, ensuring seamless access and personalized service
- Managing reservations via an iPad app to manage seating
- Upgraded and sold suites to maximize revenue from new reservations
- Resolved minor guest issues and answered incoming inquiries to enhance overall guest experience
- Introducing client to serve and communicating special requests or needs
Waitress / Trainee
Wakame Sushi & Asian Bistro
Minneapolis, MN
08.2025 - Current
- Check customer identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Greet customers, take orders, and provide customer care and services
- Took food and beverage orders from customers at tables to ensure timely service.
- Prepare mixed beverages
- Assisted at the bar by retrieving beers and preparing mixed drinks for customers.
- Collect payments from customers
- Provided after-service support to enhance customer satisfaction
- Prepare specialty dishes to meet customer preferences and enhance dining experience
- Direct customers to their tables
- Explain the method of preparation of various menu items
- Inform customers of daily specials
- Clear dishes and glasses from tables
- Re-stock service areas with supplies such as tea, food, containers, tableware, and linens
- Assisted in the kitchen by preparing ingredients for meal service.
- Trained new employees in service protocols to ensure consistent quality and efficiency
Waitress / Server
Gogi Korean BBQ
Savage, MN
06.2024 - 08.2025
Waitress / Server
Ichiban
Edina, MN
06.2023 - 06.2024
Medical Assistant
Fairview Clinic - Dermatology
Eden Prairie and Bloomington, MN
11.2018 - 11.2022
- Room patients, give injections, take vitals and health history, look over documents in an electronic medical record and assist with minor and major procedures.
- Checked in patients upon arrival at clinic, streamlining patient flow and enhancing overall experience.
- Gathered accurate clinical documentation for each patient, ensuring timely access for healthcare providers.
- Preparing patients for examination and explaining treatment procedures to patients
- Travel to COVID vaccine clinic to help with check-in/check-out patients, registration, making appointments, greeter, and also an observer
- Gathering information to help support the patient visit
- Ability to schedule patients next visit
- Check patient insurance information, making sure patient chart and information in demographic are correct)
- Set up trays for various procedures, ensuring readiness and compliance with safety standards.
- Autoclave instruments and making sure all procedure instruments are sterilized and clean
- Performing basic laboratory tests
- Assist and help putting in orders for providers
- Making phone calls to patients for virtual appointments
- Authorized prescription refills.
- Restock each patient exam rooms
- Assist and work with translators
Health plan specialist II- IFB- Temp. Position
Medica
Minnetonka, MN
08.2021 - 11.2021
- Provide medical cases and healthcare management to clients, communicate with nurses, physicians, attorneys, spouses, etc
- Gathered and provided clients with essential information regarding procedures, claims, billing, pharmacy, and coverage.
- Negotiated services to create cost-effective solutions for long-term healthcare needs.
- Developed plans and provided recommendations to assist clients in achieving progress goals.
- Directed clients' calls to relevant departments to ensure timely assistance.
- Participated in continuing education and training to strengthen healthcare compliance
Waitress / Server
Hoban Korean BBQ
Minneapolis, MN
06.2019 - 10.2020
Waitress / Server
Sushi Tango
Minneapolis, MN
05.2017 - 12.2018
Waitress / Server
Lotus Vietnamese Restaurant
Minneapolis, MN
09.2006 - 09.2009
Education
Diploma - Medical Assistant
Rasmussen University
Bloomington06-2015
Skills
- Attention to detail
- Time management
- Customer service
- Food service etiquette
- Strong work ethic
- High volume dining
Languages
- English, Fluent
- Vietnamese, Fluent
Timeline
Premium experience host
Armory
07.2026 - Current
Waitress / Trainee
Wakame Sushi & Asian Bistro
08.2025 - Current
Waitress / Server
Gogi Korean BBQ
06.2024 - 08.2025
Waitress / Server
Ichiban
06.2023 - 06.2024
Health plan specialist II- IFB- Temp. Position
Medica
08.2021 - 11.2021
Waitress / Server
Hoban Korean BBQ
06.2019 - 10.2020
Medical Assistant
Fairview Clinic - Dermatology
11.2018 - 11.2022
Waitress / Server
Sushi Tango
05.2017 - 12.2018
Waitress / Server
Lotus Vietnamese Restaurant
09.2006 - 09.2009
Diploma - Medical Assistant
Rasmussen University