Kai Hackney
Philadelphia,PA
Summary
My goal is to become associated with a company where I can apply my skills and gain further experience while improving the company's output and reputation. Overall, to obtain a position in an environment where I can make the best self-growth within my career path.
Overview
5
5
years of professional experience
Work History
Special Education Assistant
School District of Phila.
Philadelphia, PA
03.2023 - Current
- Assists students with various needs including behavioral needs, severe medical and/or mobility needs, who are medically fragile, and/or students with disabilities receiving special education services
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
- Provided ongoing progress monitoring and data collection to evaluate student performance and inform instructional adjustments.
Cardiology Scheduler
NewLink Contact Center (AtlantiCare)
Atlantic City, NJ
05.2022 - 03.2023
- Improved patient flow through the department by monitoring provider schedules, identifying gaps, and filling them proactively.
- Handled incoming phone calls from patients to schedule or reschedule appointments.
- Prioritized urgent cases when allocating available appointment slots, ensuring that critical patients received prompt care from cardiologists.
- Prepared correspondence, memos and medical forms.
- Enhanced patient satisfaction by scheduling appointments efficiently and accurately.
Customer Service Representative
QVC
Petersburg, VA
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered a constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
Beef Jerky Outlet
Philadelphia, PA
10.2019 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
- Collected, arranged, and input information into database system.
Hostess/Server
IHOP
Philadelphia
06.2019 - 12.2019
- Managed floor and how to arrange seating
- Took phone orders, and reservations, and provided excellent customer service
- Helped customers with any complaints or questions they had
- Supervised other employees and provided training when needed.
Education
Bachelor of Science - Human Resources Management/ Entrepreneurship
Rowan University
Glassboro, NJSkills
- Patience and Empathy
- Inclusion Strategies
- Classroom Management
- Patient Registration
- Strong Organization
- Data entry proficiency
- Problem-solving abilities
- Critical Thinking
- Money handling abilities
- Training and mentoring
- Staff Management
- Project Management
Timeline
Special Education Assistant
School District of Phila.
03.2023 - Current
Cardiology Scheduler
NewLink Contact Center (AtlantiCare)
05.2022 - 03.2023
Customer Service Representative
QVC
08.2021 - 01.2022
Supervisor
Beef Jerky Outlet
10.2019 - 03.2020
Hostess/Server
IHOP
06.2019 - 12.2019
Bachelor of Science - Human Resources Management/ Entrepreneurship
Rowan University